{"id":2500329,"url":"https://alion.io/job/mmg-insurance-customer-service-representative","title":"Customer Service Representative","company":{"id":1990844,"name":"MMG Insurance","domain":"mmgins.com","url":"https://alion.io/company/mmgins-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Presque Isle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Use","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-11T18:54:09Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-03T14:31:55Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"We’re looking for a Customer Service Representative to be a trusted point of contact for our agents, policyholders, claimants, and other customers. In this role, you’ll provide timely, accurate support across policy servicing, billing, claims intake, quoting, data entry, and basic technical assistance-all while delivering the courteous, responsive service that helps strengthen MMG’s customer and agency relationships.This opportunity is a hybrid role (after completion of training) based in our Presque Isle, ME office and reports to the Customer Service Supervisor.\nAs a Customer Service Representative, you will:\nTalks with insurance agents, policyholders, claimants and representatives of financial institutions (aka “customers”) via the telephone. Answers questions, receives requests for policy changes, and key into the computer system.\nProvides accurate billing and/or cancellation information to customers, and other entities, as needed. Processes customer credit card payments received via the telephone.\nProvides claims status information and sets up all reported First Notices of Loss. \nPrepares insurance policies for the issuance of new, renewal and endorsed policies, determining if the endorsement request or other transaction type requires referral to the underwriting, claims or accounting departments.\nPerforms data entry for cancellations for non-payment of premium, cancellations for underwriting reasons and cancellations requested by insureds. Processes Direct Notices of Cancellation (DNOC) and Direct Notices of Non-Renewal (DNNR).\nPrepare quotes for agents and underwriters. Answer questions and inform agents and customers of billing amounts and due dates created by processing changes requested.\nVerifies non-imaged policies for accuracy. Identifies errors on imaged applications and endorsement requests and routes appropriately.\nProvides basic technical support to customers and agents utilizing MMG’s on-line services (MyMMG and MaineGate). Provides e-mail responses to inquiries or feedback received from customers via MMG’s public website and/or MyMMG registered policyholders. \nDevelops and maintains Company/Agency relations through the delivery of friendly, courteous, prompt service.\nWhat You Bring:\n1-2 years' experience in a customer service-based role with experience providing customer service over phone and email preferred.\nStrong professional judgement, phone skills and decision-making ability.\nPossess strong typing and computer skills while maintaining telephone conversation.\nStrong attention to detail.\nAbility to prioritize and multi-task.\nWorks cooperatively and productively with employees.\nEssential Functions: The essential functions of this position include providing support over the phone to customers, providing billing information and processing payments, and performing data entry. These duties require strong communications skills over the phone, proficiency with the computer and Microsoft Office and organization and multi-tasking skills. This position is primarily performed in an office or remote work environment and requires prolonged periods of sitting and computer use. The role involves frequent verbal and written communication, participation in virtual and in-person meetings, and occasional travel to client or company locations. Consistent with applicable law, reasonable accommodations will be made to support individuals with disabilities in performing the essential functions of their job provided that such accommodations do not impose an undue hardship on the business. The organization will engage in an interactive accommodation process as needed.\nCompensation Range: The anticipated annual salary range for this position is $21-$23/hour. This position may be filled at different levels depending on the candidate's experience and qualifications and the final title, level, and compensation will be determined based on the selected candidate's qualifications, experience, skills, and overall fit for the role. Compensation decisions are made in alignment with internal equity and market considerations.\nWhy MMG Insurance?\nAt MMG Insurance, we're committed to helping our employees build meaningful careers while maintaining a healthy balance between work, family, and community involvement. We offer a competitive total rewards package designed to support your professional growth, financial well-being, and overall health.\nBenefits Highlights:\nUp to 7% employer contributions into a 401(k) retirement plan\nShort-Term Incentive Bonus Plan\nComprehensive medical, dental, and vision insurance\nGenerous paid time off and company holidays\nTuition assistance and professional development opportunities\nCommunity involvement opportunities supported by MMG's commitment to giving back\nEqual Opportunity Employer\nMMG Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, military service, or any other status protected by applicable federal, state, or local law. MMG Insurance is committed to providing reasonable accommodation to qualified individuals with disabilities and to applicants throughout the recruitment process.","description_format":"text","description_chars":5487,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-14T05:42:11Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.485,"p_room":0.28,"age_days":52,"expected_fill_days":22,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/mmg-insurance-customer-service-representative","json_url":"https://alion.io/job/mmg-insurance-customer-service-representative.json","meta":{"generated_at":"2026-11-03T17:15:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1990844},"rest":"https://alion.io/mcp/rest/get_company?id=1990844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmmg-insurance-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmmg-insurance-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmmg-insurance-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mmg-insurance-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmmg-insurance-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2500329}},{"tool":"search_jobs","arguments":{"company":"mmgins.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2500329},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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