{"id":3208452,"url":"https://alion.io/job/mnpdigital-it-support-technician-2","title":"IT Support Technician","company":{"id":2670155,"name":"Mnpdigital","domain":"mnpdigital.ca","url":"https://alion.io/company/mnpdigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sherbrooke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:43:36Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T18:40:52Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.\nInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.\nMake an impact with our Technology - Support Services team as an IT Support Technician. This diverse team of tech-savvy problem solvers are the professionals our team members rely on to get the most out of their technology tools. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.\nMNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.\nResponsibilities\nSupport team members daily in the use of their technology tools both in person and remotely, across Canada\nDeploy, configure, and support our key business applications, particularly in tax and accounting,\nProvide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals\nContribute to the evolution of our IT support standards, guidelines, policies, and processes\nManage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team\nDeliver training individually or in groups, to help them become more autonomous and efficient\nCollaborate within a large Technology team while demonstrating autonomy and initiative\nTravel outside your home city as required, which may include same-day travel or multi-day trips\nAvailability to work occasional shifts outside of standard hours or in an on-call rotation, to support the continuity of service\nSkills and Experience\nTechnologically savvy, with a strong ability to learn new applications, platforms, and systems quickly\nExperience in IT support or customer service\nProficient in modern Windows-based operating system\nAbility to collaborate with diverse stakeholders and translate their needs into concrete solutions\nKnowledge of audiovisual technologies and business applications in professional services is an asset\nFamiliarity with networking, coding, or IT asset management is an asset\nWritten and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English\nMyRewards@MNP\nWith a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!\nDiversity@MNP\nWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!\nFuture/Current Opportunity: Current","description_format":"text","description_chars":3574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","IT Consulting & Digital Transformation","Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-10-24T14:56:20Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.729,"p_room":0.75,"age_days":18,"expected_fill_days":23,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-10-24T20:57:50Z"},"pay":null,"html_url":"https://alion.io/job/mnpdigital-it-support-technician-2","json_url":"https://alion.io/job/mnpdigital-it-support-technician-2.json","meta":{"generated_at":"2026-10-24T20:57:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2670155},"rest":"https://alion.io/mcp/rest/get_company?id=2670155"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmnpdigital-it-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmnpdigital-it-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmnpdigital-it-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mnpdigital-it-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmnpdigital-it-support-technician-2"}]}