{"id":789787,"url":"https://alion.io/job/moab-product-operations-manager","title":"Product Operations Manager","company":{"id":679391,"name":"MOAB","domain":"moab.com","url":"https://alion.io/company/moab-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-01-24T18:12:41Z","employer_posted_date":"2026-01-24","last_verified_at":"2026-11-11T04:53:18Z","board_verified":true,"closed_at":null,"days_open":290,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":290},"description":"ABOUT MOAB\nMoab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The equipment dealer and rental market is a key part of the multi-trillion-dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (many of which were founded in the 1980s and 1990s). Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record that helps rental businesses operate faster, smarter, and more efficiently.\nWe’re a team of energetic, dedicated, and passionate individuals. We value team members that can not only roll up their sleeves to do hands-on work, but also think clearly & creatively about the big picture. We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development.\nABOUT THE ROLE\nMoab does not have traditional Product Managers. Instead, we organize product work around clear ownership and close collaboration.\nEngineers own the design and implementation of solutions.\n\nProduct Operations focuses on deeply understanding customer problems, synthesizing signals across the business, and helping the team align on what matters most.\n\nThe Product Operations Manager’s role is to increase leverage across the engineering team - not by directing what to build, but by providing clarity, evidence, and context that make good decisions easier.\nYou will work closely with engineers, customers, and the business operations team throughout the lifecycle of meaningful product work: from discovery, to rollout, to learning after launch. You will report directly to the CEO and operate as an individual contributor with a high degree of trust and autonomy.\nThis is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.\nWHAT YOU’LL DO\nWork alongside engineers and customers on a daily basis to understand how Moab is used in real workflows\n\nObserve, document, and synthesize customer pain points, constraints, and opportunities\n\nTranslate qualitative insight and quantitative analysis into clear problem statements and tradeoffs\n\nUse SQL and data analysis to surface patterns in product usage and customer behavior\n\nPartner with engineers as they explore solution approaches, offering context and feedback\n\nHelp the team prioritize product work by grounding discussions in customer impact, evidence, and judgment\n\nSupport the rollout of larger product changes, helping ensure customers understand and adopt what’s shipped\n\nOwn product release notes and ensure changes are communicated clearly and accurately\n\nMaintain internal documentation on best practices for using and implementing Moab\n\nOwn and evolve Moab’s customer-facing knowledge base to reflect how the product actually works\n\nTeam up with the Business Operations team to take support shifts and continuously improve how we support customers\n\nCollect and synthesize feedback and metrics after launch to inform iteration and future work\n\nSurface themes across customer conversations, support interactions, usage data, and internal inputs\n\nContribute thoughtfully and directly to discussions about focus, sequencing, and impact\n\nWHAT YOU NEED\nStrong analytical skills with hands-on experience using SQL to answer product questions\n\nExperience in a Product Operations or similar role at a startup\n\nAbility to synthesize messy, incomplete inputs into clear insights\n\nComfort working closely with engineers \n\nClear written communication, especially for documentation and release notes\n\nStrong judgment and an orientation toward impact over process\n\nWillingness to engage directly with customers, including through support work\n\nInterest in staying close to real-world workflows and outcomes\n\nSUCCESS LOOKS LIKE\nAfter 90 days:\nEngineers actively seek out your insights and analysis when making product decisions\n\nYou are independently using SQL and customer data to inform prioritization discussions\n\nProduct changes are communicated clearly through release notes and documentation\n\nSupport interactions and customer feedback are feeding directly into product learning\n\nLarger product changes are rolled out smoothly, with structured feedback loops in place\n\nOver time:\nEngineers have greater leverage and confidence in the problems they’re tackling\n\nMoab consistently focuses on high-impact work tied to real customer outcomes\n\nDocumentation and the knowledge base meaningfully reduce customer confusion and support load\n\nProduct decisions feel collaborative, well-reasoned, and evidence-based\n\nCustomers experience steady, meaningful improvement in the product\n\nWHY MOAB\nMoab operates at the intersection of a massive, underserved industry and modern SaaS. We build software that reflects how work actually happens - not how enterprise software assumes it happens. This role offers the opportunity to work closely with engineers who own what they build, customers who rely on our product every day, and a business operations team deeply connected to customer success.\nIf you want to influence product direction through clarity, evidence, collaboration, and real customer exposure - we’d love to talk.","description_format":"text","description_chars":5544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-12T02:59:22Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.137,"p_room":0.28,"age_days":290,"expected_fill_days":25,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":false},"html_url":"https://alion.io/job/moab-product-operations-manager","json_url":"https://alion.io/job/moab-product-operations-manager.json","meta":{"generated_at":"2026-11-11T08:54:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679391},"rest":"https://alion.io/mcp/rest/get_company?id=679391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoab-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoab-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoab-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moab-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoab-product-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":789787}},{"tool":"search_jobs","arguments":{"company":"moab.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":789787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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