Enterprise Collaboration & Tools Engineer (d/f/m)

mobile.de is Germany’s largest vehicle marketplace, with more than 1.6 million listed cars, commercial vehicles, motorcycles, and e-bikes (annual average 2025). Both private customers and registered vehicle dealers use the platform and benefit from more than 140 million visits per month*. As a “one-stop shop,” mobile.de’s offering includes not only buying and selling, but also financing and leasing solutions. Founded in 1996, the company is a subsidiary of Adevinta, a global leader in online classified portals.

Based in Berlin-Charlottenburg, we offer a dynamic environment where growth, learning, and collaboration are at the heart of everything we do. If you are driven by an eagerness to disrupt, have a passion for collaboration, and are excited about shaping the future of mobility, we would love to hear from you.

We are looking for an Enterprise Collaboration & Tools Engineer to join our IT Enterprise Team. In this role, you will operate and improve selected collaboration, workflow, and service-management tools so that teams can work efficiently, securely, and reliably. Collaboration tools are the main domain, but the role is broader than tool administration: you will connect services, improve workflows, strengthen supportability, and help establish practical ways of working.

You will take ownership of day-to-day platform administration, service workflows, incident and request quality, documentation, small automations, and approved AI-assisted workflows. You will work closely with Enterprise IT colleagues, central platform owners, IAM and security stakeholders, vendors, and business teams. The team is building its documentation and operational processes, so this role will help create clear runbooks, ownership models, and repeatable support practices. Routine onsite end-user hardware, printing, video-conferencing, and desk support remain with the dedicated end-user support team.

You will report to the Head of IT Operations.

Who you are

• 5+ years of professional experience in enterprise IT, including IT operations, systems administration, service management, enterprise applications, or collaboration and workflow tools; equivalent practical experience is welcome.
• Experience administering at least one workflow or service-management platform (for example Jira, Siit, Coda, ServiceNow, or a comparable tool), with the ability to transfer that knowledge to new platforms.
• Practical experience with one or more collaboration or productivity platforms, such as Slack, Google Workspace, Miro, or comparable SaaS tools, including configuration, permissions, troubleshooting, integrations, user enablement, or service improvement.
• Confidence troubleshooting integrations and implementing small automations using platform rules, APIs, Bash, Python, or similar tools. Experience with AI assistants, AI agents, and integrations is a strong advantage, including testing outputs, handling failures, protecting sensitive information, and knowing when human approval is required.
• Solid IT service-operations fundamentals, including ticket and queue hygiene, incident communication, change discipline, prioritisation, and structured troubleshooting.
• Strong documentation and stakeholder-management skills; able to explain technical issues clearly, coordinate work across teams, and help establish practical support processes.
• Able to work independently, ask for input on non-standard or high-risk changes, build shared team knowledge, and help create clear processes where they do not yet exist.
• If you are excited about the role but do not meet every requirement, we still encourage you to apply. We value diverse perspectives and know that strong IT professionals can grow into new platforms and responsibilities.

Nice to Have skills

• Familiarity with IAM and SSO concepts, such as Okta or comparable platforms, SAML/OIDC, SCIM, group-based access, and auditability.
• Experience with service catalogues, knowledge management, vendor coordination, reporting, or improving ITSM processes.
• Familiarity with data governance, retention, privacy, or compliance concepts, including GDPR.
• Experience using AI responsibly for troubleshooting, automation, documentation, or knowledge management, including AI agents, integrations, workflow design, output validation, access controls, and safe handling of confidential information.
• Hands-on hardware and software troubleshooting experience, enabling practical support for teams during office visits or local support activities.

What you'll do

• Administer and troubleshoot agreed collaboration and enterprise tools, such as Jira, Coda, Miro, Slack, Google Workspace, or comparable platforms.
• Improve workflows, service requests, queues, permissions, automations, knowledge-base content, and day-to-day service delivery.
• Triage incidents and requests, communicate clearly, coordinate escalations, and document causes, solutions, and follow-up actions.
• Create practical documentation, runbooks, ownership information, and repeatable processes; introduce small automations and approved AI-assisted workflows where they add value.
• Support tool rollouts, migrations, and integration changes, and travel to another office location from time to time to support local teams when required.

Benefits

Working at mobile.de comes with its perks! Enjoy the following benefits (some of many):

• Rewards: competitive base salary and participation in the company’s incentive programs.
• Plan for the Future: On top of the statutory retirement insurance, we offer a competitive company pension scheme.
• Team-Building: Regular team and company events offer the opportunity to network and learn from each other.
• Learning & Development: Keep growing with access to coaching, learning platforms and resources.
• Mobility: Stay mobile with a monthly transportation allowance.
• Enjoy working: Our well-equipped office supports focused work and teamwork - plus inviting social zones where colleagues can relax and connect
• Flexible working: a hybrid approach with the option to work abroad for a set number of days per year.
• Wellbeing: confidential employee assistance and support services available to employees and their immediate families.
• Family support: enhanced parental leave and family-friendly policies to support all parents and careers.

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.

Embracing AI: We're at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways for the company and themselves.

Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities and provide a budget for our team members.

Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).

mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

(*Source: mobile.de Google Analytics Tracking, average per month January to December 2025)