{"id":1789847,"url":"https://alion.io/job/mobilityworks-after-sales-manager","title":"After Sales Manager","company":{"id":1906770,"name":"MobilityWorks","domain":"mobilityworks.com","url":"https://alion.io/company/mobilityworks","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4086},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-15T14:06:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-22T09:33:45Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Position Summary: The After Sales Manager will be responsible for the oversight of all part sales of the company to ensure continued growth of revenue and profitability. They will also oversee the Warranty department to ensure customer satisfaction and provide data analysis to help mitigate future warranty claims.\nEssential Job Functions and Duties:\nAchieve annual revenue and growth goals and objectives by developing and implementing part sales/warranty plans and defining objectives and success measures\nInterfaces with customers to provide order support and resolve routine problems, or provide product specifications, or product support materials including pricing information\nResponds to all stakeholder inquiries and sales requests, sharing this information with all necessary team members\nCoordinates and enlists the involvement of company personnel, including support and service in order to meet account performance objectives and customers’ expectations\nProvide strategic data analysis to manufacturing & product department leads on warranty claims\nProactively assesses, clarifies, and validates customer needs on an ongoing basis\nManages Part Sales and Warranty teams to ensure customer satisfaction and problem resolution\nManage Online Part’s Store inventory and implement plans and objectives to ensure revenue and growth goals are achieved\nCreate and manage policies as it relates to part sales and warranty claims\nManage Vendor relations and vendor development as it relates to part sales\nCoordinates development and execution of all KPI and customer experience data\nCompletes administrative work as assigned and as necessary\nLead, develop, train, and motivate the Part Sales and Warranty teams\nEnsure warranty and part sales activities are processed through our systems\nRecommend and implement system improvements to streamline and improve parts and warranty processes to improve customer experience\nDesign clear, measurable, and appropriate performance standards for the Part Sales team to drive sales performance and accountability\nWork closely and in accordance with Shared Services teams to ensure sales goals are achieved by utilizing the abilities and the participation of departments (i.e.: Invoicing / AR)\nComply with Core Values at all times (LOVE IT)\nComplete other duties as assigned\nPosition Qualifications and Entrance Requirements:\nAssociate’s degree or Equivalent Work Experience\nMinimum of 5+ years of sales or sales management experience\nManagement experience in a fast-paced, customer-centric environment\nExcellent presentation and communication skills. Open-minded / problem solver approach to the position. Strong leadership and team building experience\nMust have demonstrable competency with computers (MS Word, Excel, Salesforce etc.)\nExcellent customer service skills and experience is required\nSolid verbal, written, and interpersonal communication skills are required\nAbility to complete multiple tasks simultaneously\nCandidates must successfully complete criminal and motor vehicle background checks and preemployment drug screening\nPhysical Demands / Work Environment:\nAble to function capably in an office environment using standard equipment\nMust be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects\nweighing up to 10 pounds\nMust be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed\nParticipate in required company safety programs, trainings and PPE guidelines","description_format":"text","description_chars":3577,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Secondhand","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-03T17:44:40Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.55,"age_days":36,"expected_fill_days":25,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/mobilityworks-after-sales-manager","json_url":"https://alion.io/job/mobilityworks-after-sales-manager.json","meta":{"generated_at":"2026-10-22T11:51:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906770},"rest":"https://alion.io/mcp/rest/get_company?id=1906770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmobilityworks-after-sales-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmobilityworks-after-sales-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmobilityworks-after-sales-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mobilityworks-after-sales-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmobilityworks-after-sales-manager"}]}