Technical Customer Success Manager

Hi! I'm Paula, the Head of Customer Success at Modash.

I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.

Background & reason for hiring

The Success team has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring a new Technical Customer Success Manager based in Europe so every customer gets the attention and support they deserve as we grow.

We already have two Customer Success Managers in Europe: Maris (platform) and Georg (Technical). We also have three other Customer Success Managers in Canada. You'll join a tight-knit team that takes ownership seriously and cares about the people we work with.

Scope of the role & what you'll actually do

This is a deeply strategic role. You'll learn each customer's business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.

1. Own your portfolio of accounts

You'll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you'll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.

2. Onboard new customers

You're their first real partner at Modash after Sales handover. You'll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.

3. Collaborate across the company

You're the voice of the customer internally. You'll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.

Requirements

• 2+ years in Account Management, Customer Success, or a similar customer-facing technical role
• Comfortable with APIs, integrations, and data flows - you might not code, but you understand how systems connect
• Clear communicator in writing and on calls; organized and great at follow-through
• You think ahead and build plans with customers rather than just reacting
• You take ownership and keep moving when things get hard

Nice-to-haves

• Experience in creator data or influencer marketing
• Familiarity with tools like Vitally, Intercom, or Stripe
• Some coding experience (scripts, SQL, reading code)

Benefits

• Flexible working hours. We trust you to do your job, without anyone looking over your shoulder.
• Compensation. Your compensation is made up of base salary + commission and stock options. The average OTE range is 60-90k euros gross annual, depending on your location, employment type, skills, and experience. The good thing to know here - the commission is uncapped, you can absolutely overachieve here.
• Unlimited paid vacation time. If you're happy & well-rested, you'll do better work. Take the time you need to enjoy a balanced life.
• Fully remote working, based in Europe. Work wherever is best for you, as long as you have a reliable internet connection.
• Personal development. When you grow, we benefit. If there's a course, book, or conference that will help you upskill - we'll cover it.
• Ownership. No unnecessary red tape. You'll have the autonomy to make decisions and try things you might not be able to at other companies.