{"id":3295169,"url":"https://alion.io/job/mode-mobile-customer-success-associate-remote","title":"Customer Success Associate (Remote)","company":{"id":678760,"name":"Mode Mobile","domain":"modemobile.com","url":"https://alion.io/company/modemobile","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Docs","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-26T20:08:59Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T22:27:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who We Are (Mode.Inc)\nMode is a fast-growing technology company building businesses at the intersection of AI, data, mobile apps, and digital experiences. Our portfolio of mobile apps and digital products reaches 100M+ monthly active users across a global audience. We continue to accelerate growth through product innovation, strategic acquisitions, and emerging business opportunities.\nMode was recognized by Deloitte as the #1 fastest-growing software company in North America on the 2023 Technology Fast 500. Today, we are building our next phase of growth, including expanding Mode's AI and data business and developing direct relationships with companies that can benefit from the data and capabilities we have built.\nOur Team and Culture Drive Our Success\nOur team is the heart of our culture. We value innovation, collaboration, and curiosity, with a passion for getting things done. We strive to hire and cultivate the best team members and foster a culture of open communication and transparency. We are driven and hard-working but also committed to having fun along the way. We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success.\nYou can read more about our team and how we work here.\nThe Role\nWe are looking for an outgoing Customer Service Associate to assist our customers with product/app/offers related inquiries in a swift, proficient, and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing their concerns and issues via email, chat, and social media, with a professional, positive approach. To ensure success in this position you will have the ability to maintain a sound knowledge of the product, app, and offers and be an effective communicator. \nWho You Are and What You’ll Do:\nProvide highest-level, personalized support to customers, responding to and resolving issues promptly and appropriately\nAttend training sessions to grow and maintain knowledge of products, services, offers, policies, and to develop customer service skills\nIdentify customer needs, help customers find solutions to their unique scenarios\nResolve email, chat, and social media customer inquiries\nForward and escalate inquiries to relevant individuals and departments\nUpdate customer information as required\nDocument customer interactions when necessary, compile documents and forward information to interested parties\nEstablish and maintain good rapport with customers by using positive language and anticipating their needs\nRecommend new products, services or offers to the customers by identifying relevant features and benefits\nGather insights from customer inquiries and use them to work with superiors to improve customer support and customer satisfaction processes\nMaintain confidentiality of information Perform other duties as the need arises\nWhat You Bring to the Team:\nYou have 2+ years of customer service experience, preferably in a related field.\nYou have outstanding communication skills, both verbal and written.\nYou are fluent in English, Spanish is a plus.\nYou have a strong working knowledge of G suite Products (Google Docs, Sheets, etc.).\nExperience with Customer Service Platforms like Zendesk.\nYou have strong people skills, you are motivated to help people.\nYou focus on solutions instead of problems.\nYou are a team player, willing to jump in where and when needed.\nAlignment with our core values:\nAccountable: You take ownership of your responsibilities, demonstrating trustworthiness and self-discipline. You are consistent in your work, transparent in your actions, and communicate effectively. You follow through on commitments and strive for continuous improvement.\nAction-driven: Identify what is most important, agree on scope, execute in a timely manner, and drive the greatest impact. You take initiative, roll up your sleeves, and get things done.\nCaring: You genuinely care about yourself and others, our business and craft, our mission and vision, and are passionate in heart and mind. You understand the importance of our team and strive to create a positive, supportive work environment.\nCurious: You focus on the ‘why,’ learn and expand your knowledge, explore new ideas, and generally make things better. You're a lifelong learner with a thirst for knowledge and a constant desire to improve.\nThorough: Your work is thoughtful, impactful, timely, accurate, and complete. You pay attention to detail, are meticulous, and ensure quality work and compliance.\nWe Believe In The Following Workplace Norms\nAllow OKRs to Guide Us\nAssume Positive Intent\nAgree to Disagree & Commit\nSet New Precedents\nAccomplish More with Less\nHold Yourself & Others to High Standards\nSpeak Up\nBe Resourceful\nFollow the 80/20 Rule\nWhat We Are Offering\nWe are a 100% remote-first, global company.\nA competitive compensation package.\nWe offer generous perks & benefits to team members. \nParticipation in the Company's equity plan (for full-time team members).\nWe provide individual bonuses in accordance with our Company Bonus Program.\nWork with energetic, passionate, and results-driven people.\nCelebrate team members' personal and work milestones.\nRemote social activities, including virtual coffee buddies. \nBonusly - We use Bonusly as a way to recognize and reward team members for their hard work and commitment.\nWeekly Wednesday Get Stuff Done Days (No Meetings).\nOpen PTO, generous Company Holidays, and Wellness Days (for full-time team members).\nIf we just described you and your perfect role, we'd love to talk with you. We have a lot to accomplish this year and look forward to making headway and creating success together!\nMode.Inc does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.\nOur company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment free of discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. 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