{"id":1631691,"url":"https://alion.io/job/modeglobal-freight-operations-coordinator","title":"Freight Operations Coordinator","company":{"id":2584753,"name":"| MODE Global","domain":"modeglobal.com","url":"https://alion.io/company/modeglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-06-08T05:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T14:24:09Z","board_verified":true,"closed_at":null,"days_open":139,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":139},"description":"Freight Operations Coordinator\nMODE Transportation | Dallas, TX | On-Site\nJoin a Leader in Transportation & Logistics\nMODE Transportation is seeking a motivated and customer-focused Freight Operations Coordinator to support daily transportation operations and ensure exceptional service for our clients. In this role, you'll coordinate freight movements, manage carrier relationships, resolve transportation challenges, and contribute to the success of a fast-paced logistics team.\nIf you enjoy problem-solving, building relationships, and working in a dynamic environment where no two days are the same, we'd like to hear from you.\nWhat You'll Do\nTransportation Operations\nCoordinate freight shipments from pickup through final delivery.\nMonitor shipment progress and proactively address service issues or delays.\nCommunicate shipment updates and transportation-related information to customers.\nEnter and manage transportation orders received through multiple channels, including EDI, email, web portals, and phone.\nCarrier & Vendor Management\nDevelop productive relationships with transportation providers and service partners.\nSource carrier capacity and obtain competitive transportation pricing.\nMonitor carrier performance and ensure compliance with company service standards.\nSupport vendors with operational requirements and process improvements.\nCustomer Support & Account Management\nPartner with customers to identify opportunities for improved transportation efficiency.\nAnalyze recurring accessorial charges and recommend solutions to reduce unnecessary costs.\nEducate customers on transportation trends, service disruptions, and industry regulations.\nCollaborate with internal departments to resolve invoicing and service-related concerns.\nProblem Resolution\nIdentify operational challenges and implement effective solutions.\nCoordinate recovery plans for service failures, missed pickups, and delayed deliveries.\nDetermine appropriate billing for accessorial events and communicate charges promptly.\nEscalate critical issues when necessary to ensure timely resolution.\nCross-Functional Collaboration\nWork closely with Sales, Business Development, Operations, and Accounting teams.\nAssist with onboarding new customers by ensuring all operational, reporting, and billing requirements are established correctly.\nSupport continuous improvement initiatives that enhance customer experience and operational efficiency.\nQualifications\nPreferred Experience\n3+ years of experience in transportation, logistics, freight brokerage, supply chain operations, or a related field.\nSkills & Competencies\nStrong organizational skills with the ability to manage multiple priorities simultaneously.\nExcellent written and verbal communication skills.\nCustomer-focused mindset with a commitment to service excellence.\nAbility to make sound decisions in a fast-moving environment.\nStrong analytical and problem-solving capabilities.\nSelf-motivated with the ability to work independently and collaboratively.\nComfortable learning and utilizing new technology platforms and systems.\nTechnical Skills\nProficiency with Microsoft Office applications, including Excel, Word, and Outlook.\nExperience navigating transportation management systems (TMS) or similar software is a plus.\nWhy MODE Transportation?\nCompetitive compensation\nComprehensive medical, dental, and vision coverage\n401(k) with company match\nFlexible time-off programs\nCareer advancement opportunities within a growing organization\nCollaborative and supportive team environment\nExposure to a nationwide transportation network","description_format":"text","description_chars":3579,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T21:23:45Z"},{"event":"close","at":"2026-10-14T19:21:39Z"},{"event":"reopen","at":"2026-10-20T05:58:45Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long 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