{"id":3756483,"url":"https://alion.io/job/model-1-operations-support-specialist","title":"Operations Support Specialist","company":{"id":2609778,"name":"Model 1","domain":"model1.com","url":"https://alion.io/company/model1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Summerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:08:44Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-15T20:41:18Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nAbout Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.\nOur Core Values: At Model 1, we are committed to living our core values:\nSolving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.\nSetting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.\nDrive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.\nFind Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.\nOwn It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.\nJob Summary: The Operations Support Specialist plays a key role on the Operations team by preparing, processing, and maintaining accurate service orders across all Model 1 locations. This position supports production operations and service operations by ensuring work orders are complete, accurate, and aligned with internal standards. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.\nWhat You Will Gain\nCompetitive benefits including health insurance, paid holidays, and vacation pay\nContinuous training to provide you the opportunity to develop your full potential and be a true business partner\nAccess to an expansive network of mentors and networking opportunities\nTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service\nResponsibilities\nBelow is an overview of the duties and responsibilities you would take on in this role:\nCreate, review, and maintain accurate work and service orders to support production and scheduling needs across all locations.\nProcess service orders through the ticketing system in accordance with established internal service level agreements (SLAs).\nEnsure service orders reflect standard pricing and include all relevant documentation in work order release to service locations.\nProvide ongoing support after initial order setup, including revisions, data updates, and clear communication of job-specific requirements outlined in deal submissions.\nAssist with service order tracking and reporting within internal systems such as Excede, Power BI, and HubSpot.\nMaintain organized records and documentation to support compliance, audits, and internal reporting needs.\nCollaborate with cross-functional teams to resolve discrepancies and ensure timely execution of service work.\nPerform additional administrative and operational support duties as assigned. \nQualifications\nMinimum Job Requirements:\n2-4 years of experience in an administrative, coordination, or operations support role.\n2-4 years of experience writing service or work orders.\n2-4 years of experience in bus service or production.\nExcellent written and verbal communication skills.\nProficiency in Microsoft Office Suite (especially Excel), and familiarity with operations tools or ERP systems (e.g., SAP, NetSuite, Salesforce).\nStrong attention to detail and data accuracy.\nPreferred Qualifications:\nExperience working in a manufacturing, automotive, service, logistics, supply chain, or service-based business.\nFamiliarity with project coordination\nBachelor's degree in Business Administration, Operations, or a related \nPay Range\n$19-$22/hr.","description_format":"text","description_chars":4273,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T17:08:44Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring 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