{"id":4180576,"url":"https://alion.io/job/model-1-service-center-manager","title":"Service Center Manager","company":{"id":2609778,"name":"Model 1","domain":"model1.com","url":"https://alion.io/company/model1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mukilteo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T17:22:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T20:41:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nAbout Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.\nOur Core Values: At Model 1, we are committed to living our core values:\nSolving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.\nSetting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.\nDrive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.\nFind Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.\nOwn It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.\nJob Summary: The Service Center Manager oversees all day-to-day operations of the service branch with a business owner mindset. The position is responsible for managing the day-to-day activities of the service department, supervising shop foreman/ technicians, service advisors, and other branch operations staff, ensuring exceptional customer satisfaction, and driving profitability through efficient operations and up selling of services, balancing customer growth, team enablement, and system discipline with clear P&L ownership and proactive communications.\nWhat You Will Gain\nCompetitive benefits including health insurance, paid holidays, and vacation pay\nContinuous training to provide you the opportunity to develop your full potential and be a true business partner\nAccess to an expansive network of mentors and networking opportunities\nTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service\nResponsibilities\nScope & Authority\nOversee the daily operations of the branch service department on retail/warranty service, upfit, vehicle make- ready, internal work, etc., ensuring smooth workflow and optimal technician productivity.\nSupervise and support branch operations staff: Service advisor, foreman/technicians, warehouse, utility, and other staff.\nOwns local P&L (budget adherence, forecast) with corporate support; revenue and gross profit accountability.\nScheduling: same-day response and same-day scheduling initiative; confirmed appointment - 5 business days.\nKey accounts: existing customers purchasing parts, service, or vehicles from Model 1; stewardship increases with site scale.\nWarranty: site handles standard warranty; unique/complex/fleet defects escalate to Corporate Warranty per policy.\nMobile service footprint strategy established during the annual facility plan.\nKey Responsibilities\n Customer growth & retentionOutreach plan by segment; quarterly key-account reviews; service and parts growth targets.\nEnforce SLAs (same-day response & scheduling; appointment ≤ 5 business days).\nMaintain a clear escalation path for urgent service issues.\nDrive customer retention by ensuring a high level of satisfaction and repeat business\n\nPeople & processService office and shop staff oversight; clarify roles & cross-train.\nDaily huddles; defect tracking; rework containment & feedback loops.\nPartner with Parts for fast-mover stock, cores/returns, and shrink prevention.\nTrain and develop branch staff to meet the dealership performance standards \n\n Financials, planning, & performance\nMonitor branch performance KPIs (e.g., Shop efficiency related to Tech Utilization/Efficiency, Branch Gross profitability, safety, customer satisfaction)\n\nEnsure all work is completed according to dealership and manufacturer standards.\n\nMaintain accurate records of repair orders, labor, and customer communications.\n\nSorts, organizes, and monitors various expenditures and other maintenance-related records.\n\nBuild monthly forecast; manage labor mix/productivity; protect margins via pricing discipline\n\nAlign capacity with Scheduling; approve overtime/shift moves within policy.\n\nSafety/quality/complianceHuddles/toolbox talks; PPE/housekeeping; incident reporting & corrective actions.\n\nOverall management of facility maintenance and repairs.\n\nManage storage/distribution of all inventories of equipment, supplies, and spare parts.\n\nImplement and enforce safety procedures and shop regulations.\n\nSorts, organizes, and monitors various expenditures and other maintenance-related records.\n\nKPIs\nLabor Utilization and efficiency 80-85%\n\nService Center revenue growth and gross profitability\n\nCSAT & comeback rate; on-time delivery vs promised rate\n\nSchedule adherence; WIP days\n\n Temporary Stabilization Duty (Start-up/Expansion)\nHiring plan & onboarding; SOPs & KPI boards; backlog burn-down; reach steady-state KPIs\n\nQualifications\nQualifications\n5+ years in service operations with multi-role leadership; prior P&L exposure.\nCommunication, follow-through, and conflict resolution; coaching depth increases with size.\nDMS/CRM fluency; basic analytics (Excel/BI); valid driver’s license.\nPhysical Requirements\nMust have the ability to push, pull or lift up to 50 lbs. \nMust be able to travel as required. \nWill be required to do frequent kneeling, stooping, squatting, crawling, and climbing to perform multiple tasks of position \nMust have the ability to board vehicles and inspect under vehicles if necessary. \nMust have good manual dexterity\nAt Model 1, we are committed to living our core values of Solving Problems, Setting the tone, Drive Forward, Find Balance and Own it.\nPay Range\n$70,000 - $120,000","description_format":"text","description_chars":6285,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-11-12T17:22:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["seen:2","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/model-1-service-center-manager","json_url":"https://alion.io/job/model-1-service-center-manager.json","meta":{"generated_at":"2026-11-15T21:43:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2609778},"rest":"https://alion.io/mcp/rest/get_company?id=2609778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodel-1-service-center-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodel-1-service-center-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodel-1-service-center-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/model-1-service-center-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodel-1-service-center-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4180576}},{"tool":"search_jobs","arguments":{"company":"model1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4180576},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}