{"id":4180578,"url":"https://alion.io/job/model-1-warranty-administrator-2","title":"Warranty Administrator","company":{"id":2609778,"name":"Model 1","domain":"model1.com","url":"https://alion.io/company/model1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:22:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T20:41:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nCome grow with us by joining our team as a Warranty Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Warranty Administrator should be highly organized, exhibit technical proficiency, and have the ability to communicate well with manufacturers, vendors, customers, and shop personnel and process warranty claims in a timely manner. The Warranty Administrator is an intermediary between the service departments, Fleet Warranty Administrators, and the manufacturer assuring the warranty process is fluent and the warranty payments are received from the manufacturer timely.\nWho is Model 1, formerly known as Creative Bus Sales?\nSince we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.\nIt’s the strength of our relationships - both with customers and manufacturers - that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.\nOur Core Values: At Model 1, we are committed to living our core values:\nSolving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.\nSetting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with - approachable and transparent.\nDrive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.\nFind Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.\nOwn It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.\nWhat You Will Gain\nCompetitive benefits including health insurance, paid holidays, and vacation pay\nContinuous training to provide you the opportunity to develop your full potential and be a true business partner\nAccess to an expansive network of mentors and networking opportunities\nTop quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service\nResponsibilities\nBelow is an overview of the duties and responsibilities you would take on in this role:\nClaims Processing:\nReview and assess a large volume of warranty claims submitted by service centers and Fleet Warranty Administrators.\nVerify warranty coverage and eligibility criteria for each claim.\nEnsure claims are processed accurately and in a timely manner.\nMaintain detailed records of claims, including documentation and correspondence.\nEngage with the manufactures to submit prior authorizations and repair direction.\nFollow up with manufacture warranty personnel on warranty claim payments, short pays, denials.\nEscalate claim payment variances to warranty manager.\nCustomer Interaction:\nCommunicate with customers and service centers to gather necessary information and resolve claimrelated inquiries.\nProvide excellent customer service while managing claim disputes or escalations.\nQuality Control:\nConduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.\nIdentify and report any fraudulent or improper claims.\nProcess Improvement:\nCollaborate with the warranty department to develop and refine warranty policies and procedures.\nSuggest improvements to streamline claim processing and enhance customer experience.\nDocumentation:\nMaintain detailed and organized records of warranty claims, correspondence, and resolutions\nEnsure compliance with regulatory and company documentation requirements\nOther duties as assigned.\nQualifications\nMinimum Job Requirements:\nAssociates degree or higher preferred\nMinimum 2 years of experience in warranty claims processing\nMust have automotive/commercial dealership experience\nAble to communicate effectively with equipment manufactures\nAble to multi-task\nAbility to work in a team setting as well as independently\nProficient with MS Office Suite and computer data processing with an emphasis on Excel.\nStrong analytical and data interpretation skills\nSome mechanical/technical understanding of medium duty vehicles such as buses and vans preferred\nExperience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful\nExcellent communication and customer service skills.\nProfessional demeanor and cooperative attitude.\nHighly organized.\nAbility to take direction and maintain a positive attitude.\nAbility to complete assignments in a timely manner.\nGood writing and oral communication skills.\nAbility to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.\nKnowledge of warranty regulations and industry best practices (preferred).\nPhysical Requirements\nWork will be performed in an office setting.\nMay be required to sit in long intervals and climb stairs\nMust have good manual dexterity\nMust have the ability to push, pull or lift up to 50 lbs\nCompany retains the sole discretion to change the duties of the position at any time. \nPay Range\n23","description_format":"text","description_chars":5697,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & 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