{"id":3152307,"url":"https://alion.io/job/model-n-customer-support-engineer-technical-support-sql-oracle","title":"Customer Support Engineer (Technical Support- SQL, Oracle)","company":{"id":4476,"name":"Model N","domain":"modeln.com","url":"https://alion.io/company/model-n","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Data Science","role_family":"Data Science","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false},{"name":"Looker","optional":false},{"name":"Oracle","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T12:23:07Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T03:40:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a member of the Model N Support team, the Customer Support Engineer is responsible for managing assigned support tickets while continuously building technical, business, and product expertise.\nThis role involves owning the ticket lifecycle, setting and meeting customer expectations, and providing clear, timely updates. The engineer actively participates in customer interactions, communicates progress effectively, and handles sensitive situations with guidance from senior team members.\nKey Responsibilities\n1. Technical & Professional Development\nContinuously enhance business, product, and technical knowledge\nDevelop deep expertise in one or more functional or technical areas\nContribute to knowledge repositories and documentation\n2. 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