{"id":3480789,"url":"https://alion.io/job/modelwise-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":4410409,"name":"Modelwise","domain":"modelwise.ai","url":"https://alion.io/company/modelwise-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":88,"open_postings":65,"ghost_share":0,"stale_share":0.677,"repost_share":0.015,"time_to_fill_p50_days":20,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tallinn, Estonia"],"countries":["EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2025,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":27144},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-29T12:08:49Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T14:06:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nWise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\nJob Description\nWe’re looking for a Customer Support Specialist to join our team in Tallinn. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise’s mission, ensuring a seamless experience for our customers globally.\nYour mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. As a Specialist, your mission is to act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat to ensure every interaction reflects our commitment to \"money without borders.\"\nHere’s how you’ll be contributing to the Customer Support team:\nExpert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.\n\nNavigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.\n\nCross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.\n\nPeer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.\n\nProcess improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.\n\nFlexibility: Cover a variety of shifts to be there when our customers-and the business-need you most.\n\nQualifications\nProven experience: You have at least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential.\n\nMulti-Channel experience: You have a proven track record of supporting customers through phone, chat, and email. While we value experience in any combination of these channels, mastery across all three is a definite plus.\n\nTechnical proficiency: You have strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.\n\nAdvanced communication: Your verbal and written English skills are excellent (C1 level). You can translate difficult, high-level concepts into easy-to-understand language.\n\nOwnership mindset: You are a self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.\n\nCool under pressure: You excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions.\n\nLocation: You are legally authorized to work in Tallinn, Estonia\n\nValues: You’re a team player who lets our values guide your decisions and you’re ready to work full-time (40h/week) on a shift based pattern.\n\nAdditional Information\nHiring Process:\nApplication review (CV)\n\nMaki Assessment (Online Skills assessment)\n\nInterview with the team\n\nStarting salary for this role: 2025 EUR gross monthly\nWhat’s in it for you:\nRSUs in a rapidly growing company\n\nFlexible working model\n\n An annual self-development budget\n\nA paid 6-week sabbatical leave after four years\n\nPaid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually\n\nClick here to learn more about the benefits that we offer at Wise.\nReady to lead the future of how we move money? Please apply by submitting your CV in English.\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":4510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Internet Services","Manufacturing","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-29T20:06:55Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":27144,"is_top_pay":false},"html_url":"https://alion.io/job/modelwise-customer-support-specialist-2","json_url":"https://alion.io/job/modelwise-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-31T14:56:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4410409},"rest":"https://alion.io/mcp/rest/get_company?id=4410409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodelwise-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodelwise-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodelwise-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modelwise-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodelwise-customer-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3480789}},{"tool":"search_jobs","arguments":{"company":"modelwise.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3480789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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