{"id":3366744,"url":"https://alion.io/job/modelwise-customer-support-specialist-arabic","title":"Customer Support Specialist - Arabic","company":{"id":4410409,"name":"Modelwise","domain":"modelwise.ai","url":"https://alion.io/company/modelwise-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":88,"open_postings":65,"ghost_share":0,"stale_share":0.677,"repost_share":0.015,"time_to_fill_p50_days":20,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:17:39Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T06:36:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Description\nWise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\nJob Description\nRole/Job purpose\nA Specialist is a customer support expert who delivers with accuracy and ownership, resolving complex issues for all customers while adapting seamlessly to evolving processes and expectations.\nResponsibilities\nCustomer Interaction & Service Delivery\nMeet service goals in all the KPIs eg. case resolution, productivity and quality measures across all channels (eg- phone, chat, emails, etc).\nCommunicate clearly and professionally with customers across all channels, adapting tone and style based on customer and context while maintaining composure and professionalism.\nTake ownership for the resolution of contacts, using critical thinking skills to identify the appropriate responses.\nMaintain a customer-focused mindset to resolve contacts, using active listening and empathy to understand the unique requirements of each case and tailoring responses to ensure resolution.\nUnderstand how to manage and diffuse escalating customer interactions.\nManage appropriate escalations to other Servicing teams including KYC, Complaints and PayOps.\nKnowledge & Skills\nPossess advanced knowledge of all our products and processes, including segment specialisation for Consumer or Business.\nDemonstrate strong grammar, spelling, and typing speed.\nMaintain a holistic view of the customer journey.\nAligning support provided to customers with the Wise mission.\nGain and build knowledge and contribute to the team discussions - sharing ideas and information\nProcess, Compliance & Improvement\nFollow the set guidelines while handling data security procedures across all channels.\nKeep records of customer interactions according to company standards by following the standardised case handling processes.\nIdentify opportunities to improve processes and escalate appropriately.\nComply with the company values and Code of Conduct.\nTeam Collaboration & Professional Development\nCommunicate clearly and professionally with fellow Wisers.\nHave a feedback mentality, being able to give and receive feedback in a constructive manner.\nProvide peer-to-peer support to help colleagues resolve cases where appropriate.\nAccountable for their own development with the support of Wise’s professional development infrastructure in line with the Career Map.\nIdentify the appropriate routes to escalate and share feedback within and across teams.\nBuild foundation for advancement into Senior Specialist or Team Lead roles.\nQualifications:\nExperience:\n* Has a minimum one year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.\n* Experience working across multiple channels (phone, chat, email)\nAdherence: Proven track record of meeting quality standards in a contact centre role.\nLanguage: Fluent inEnglish and inArabic\nCommunications: Strong communications skills and empathy, with the ability to manage difficult conversations with customers.\nTechnical requirements: Typing speed: 45 words per minute\nFlexibility:\n* Flexibility in working hours/shifts (day, night, weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices\n* Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.\nMindset:\n* Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.\n* Great fit to our values and company culture.\n* Able to keep up with constant change, patient, and flexible.\n* Willingness to use emerging technology where appropriate\nFeedback: Open to feedback and coaching, with a clear desire for continuous improvement.\nSecurity: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.\nInclusivity: Commitment to fostering an inclusive and diverse work environment\nCompliance:\n* Must be legally authorized to work in the assigned location.\n* Required to complete successful background screening.\nAdditional Information\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5137,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Internet Services","Manufacturing","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-27T23:26:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/modelwise-customer-support-specialist-arabic","json_url":"https://alion.io/job/modelwise-customer-support-specialist-arabic.json","meta":{"generated_at":"2026-10-31T09:23:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4410409},"rest":"https://alion.io/mcp/rest/get_company?id=4410409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodelwise-customer-support-specialist-arabic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodelwise-customer-support-specialist-arabic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodelwise-customer-support-specialist-arabic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modelwise-customer-support-specialist-arabic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodelwise-customer-support-specialist-arabic"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366744}},{"tool":"search_jobs","arguments":{"company":"modelwise.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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