{"id":2399614,"url":"https://alion.io/job/modelwise-senior-software-engineer-contact-automation-ai","title":"Senior Software Engineer - Contact Automation - AI","company":{"id":4410409,"name":"Modelwise","domain":"modelwise.ai","url":"https://alion.io/company/modelwise-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":96,"open_postings":35,"ghost_share":0,"stale_share":0.171,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-02T13:48:13Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-14T12:59:27Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Company Description\nWise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\nJob Description\nAbout the Role\nAs a Senior Software Engineer in the Contact Automation team, you will play a pivotal role in shaping the future of customer support at Wise. You'll be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant. This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and our operational efficiency.\nHow We Work\nAgile & Collaborative: We operate in an agile fashion, fostering close collaboration between engineers, product managers, content designers, analysts, and data scientists.\n\nCross-Functional Teams: You'll work alongside talented individuals to design, build, and iterate on solutions that deliver tangible customer value.\n\nInternational Presence: Our team is distributed across our Budapest, New York and London offices, offering a diverse and dynamic working environment.\n\nWhat You'll Be Working On\nLead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant. This includes our core Java microservice consuming Kafka messages, as well as contributing to our Typescript and Python codebases.\n\nTake ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions (templates, RAG, LLM workflows, AI agents, Vendor solutions)\n\nInnovate with AI: Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively\n\nIntegrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors, ensuring seamless and robust connectivity.\n\nScale & Optimize: Continuously improve the performance, reliability, and scalability of our automation platform to handle growing volumes and complexity.\n\nCollaborate for Impact: Work closely with content designers to implement and refine automated conversational flows, ensuring a high-quality user experience.\n\nMentor: Provide technical guidance and mentorship to other engineers, fostering a culture of engineering excellence and continuous learning.\n\nQualifications\nWhat You Need\nWe are fully aware that it is uncommon for a candidate to have all skills required, and we fully support everyone in learning new skills with us. If you possess many of the skills listed below and are eager to learn and grow, we strongly encourage you to apply!\nDeep experience in designing, building, and maintaining microservices. Strong proficiency in Java is essential, particularly in an event-driven architecture (e.g., Kafka).\n\nAI Engineering Experience: Experience in applying AI/ML concepts, particularly LLMs, to solve real-world problems in production environments. (The Rise of the AI Engineer)\n\nPragmatic & Impact-Oriented: You recognize that achieving significant customer impact sometimes requires dedicated effort on foundational or less technically novel tasks, and you approach all work with the same commitment to quality and solving the underlying customer problem.\n\nExcellent communication and interpersonal skills, with a talent for collaborating effectively with\n\nSolid experience with both relational and non-relational databases, including query optimization and schema design.\n\nProven ability in designing, deploying, and maintaining clean, well-documented RESTful APIs.\n\nA firm believer in and practitioner of best coding practices, including thorough code reviews, automated testing, and a culture of open feedback.\n\nExperience building and fine-tuning production-grade RAG (Retrieval Augmented Generation) systems.\n\nExperience with designing and implementing evaluation frameworks (evals) for LLM-based solutions.\n\nHands-on experience with AWS Bedrock and its enterprise features for deploying and managing LLMs.\n\nFamiliarity with Agentic workflows, AI Agent solutions, and multi-agent systems.\n\nPrior experience in automating customer support and servicing operations\n\nAdditional Information\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Internet Services","Manufacturing","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-12T23:12:51Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.717,"p_room":0.6,"age_days":41,"expected_fill_days":49,"reasons":["conf:2","win:late","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/modelwise-senior-software-engineer-contact-automation-ai","json_url":"https://alion.io/job/modelwise-senior-software-engineer-contact-automation-ai.json","meta":{"generated_at":"2026-10-14T14:16:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4410409},"rest":"https://alion.io/mcp/rest/get_company?id=4410409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodelwise-senior-software-engineer-contact-automation-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodelwise-senior-software-engineer-contact-automation-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodelwise-senior-software-engineer-contact-automation-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modelwise-senior-software-engineer-contact-automation-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodelwise-senior-software-engineer-contact-automation-ai"}]}