{"id":2409394,"url":"https://alion.io/job/modelwise-wfm-operations-partner-senior-lead-2","title":"WFM Operations Partner Senior Lead","company":{"id":4410409,"name":"Modelwise","domain":"modelwise.ai","url":"https://alion.io/company/modelwise-gmbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":80,"open_postings":57,"ghost_share":0,"stale_share":0.789,"repost_share":0.018,"time_to_fill_p50_days":22,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":71},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Erlang","optional":false},{"name":"Looker","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-11T14:21:36Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-27T00:53:06Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Company Description\nWise is a global technology company, building the best way to move and manage the world’s money.\nMin fees. Max ease. Full speed.\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.\nAs part of our team, you will be helping us create an entirely new network for the world's money.\nFor everyone, everywhere.\nMore about our mission and what we offer.\nJob Description\nWe’re looking for a Workforce Management Operations Partner Senior Lead to join our Operational team in our London office!\nThe WFM Operations Partner Senior Lead is accountable for the WFM-Operations partnering model, ensuring Workforce Management disciplines are consistently embedded into operational decision-making across the business.\nThis role owns the quality, consistency, and effectiveness of WFM partnership with Operations, ensuring that intraday, scheduling, and capacity principles are applied correctly, escalations are handled with discipline, and short-term decisions do not undermine medium- and long-term workforce plans.\nThe role does not execute tactical WFM activities or own forecasting, scheduling, or intraday delivery. Instead, it leads the Ops Partner function, sets standards, manages people, and acts as the senior WFM representative in complex operational trade-offs.\nYour mission is to institutionalise WFM decision-making inside Operations, moving the organisation from reactive firefighting to predictable, data-driven execution at scale.\nYour Mission\nThe WFM Operations Partner Senior Lead is accountable for the people, standards, and decision quality of the WFM Operations Partner function. This includes direct line management of Ops Partner Leads and dotted-line functional leadership over Intraday and Scheduling Specialists.\n\nAct as the direct people manager for WFM Operations Partner Leads, with accountability for:\nhiring, onboarding, and role clarity\n\nperformance management, GrowWise cycles, and calibration\n\nongoing coaching, feedback, and development.\n\nSet and reinforce clear expectations for:\ndecision quality\n\nstakeholder behaviour\n\nadherence to WFM principles and frameworks.\n\nDevelop Ops Partner Leads from:\nmetric interpretation\n\nstructured decision support\n\nconfident, evidence-based challenge of Operations leadership.\n\nEnsure consistent capability, judgement, and behavioural standards across the Ops Partner team through calibration and peer review.\n\nAct as the senior WFM representative to Operations Heads and senior Ops leaders.\n\nOwn the quality and consistency of workforce decisions taken by Operations.\n\nServe as the final escalation point for workforce-related decisions that materially impact service, cost, or workforce sustainability.\n\nQualifications\n6+ Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services).\nFinancial Services Knowledge: Specific understanding of CS, KYC, FinCrime, or regulated operational environments.\nThe \"Translator\" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice.\nStrategic Assertiveness: The backbone to constructively challenge senior leaders and say \"no\" when decisions undermine WFM plans\nAnalytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics.\nStakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments.\nForward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting.\nChange Management: Experience driving the adoption of new playbooks or frameworks across different operational units.\nNice to have:\nTool Proficiency: Functional familiarity with WFM software (e.g., Calabrio, NICE, Verint) to understand outputs and constraints.\nCoaching & Mentorship: Experience in a lead or mentor capacity, specifically helping others improve their decision-making quality.\nSQL or Data Viz Skills: Ability to self-serve data using tools like Looker to verify trends before stakeholder meetings.\nAdditional Information\nThis role is part of the global WFM organization, reporting to the Functional Head of WFM. \nTeam Goal: To protect the scalability of Wise. The team’s mission is to ensure that WFM insights are actually adopted and applied, ensuring we hit our SLAs efficiently as the company grows.\nFor everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.\nWe're proud to have a truly international team, and we celebrate our differences.\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.\nIf you want to find out more about what it's like to work at Wise visit Wise.Jobs.\nKeep up to date with life at Wise by following us on LinkedIn and Instagram.","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Internet Services","Manufacturing","Internet Service Providers"],"lifecycle":[{"event":"open","at":"2026-10-13T01:48:03Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.28,"age_days":44,"expected_fill_days":22,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/modelwise-wfm-operations-partner-senior-lead-2","json_url":"https://alion.io/job/modelwise-wfm-operations-partner-senior-lead-2.json","meta":{"generated_at":"2026-10-27T02:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4410409},"rest":"https://alion.io/mcp/rest/get_company?id=4410409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodelwise-wfm-operations-partner-senior-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodelwise-wfm-operations-partner-senior-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodelwise-wfm-operations-partner-senior-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modelwise-wfm-operations-partner-senior-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodelwise-wfm-operations-partner-senior-lead-2"}]}