{"id":3837229,"url":"https://alion.io/job/modern-niagara-account-manager","title":"Account Manager","company":{"id":2090238,"name":"Modern Niagara","domain":"modernniagara.com","url":"https://alion.io/company/modernniagara","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":115000,"currency":"CAD","period":"year","gross":null,"usd_annual":82177},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T13:25:54Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-09T17:03:32Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Role Summary\nThe HVAC Account Manager manages and grows client relationships within the Plumbing and HVAC service portfolio in Calgary, Alberta. Reporting to the Director of Sales, Western Canada, this role identifies opportunities for maintenance agreements, retrofit projects, and energy-efficient solutions. Success means strong customer relationships, reliable contract performance, and profitable growth through collaboration with service, project, and estimating teams.\nWhy This Role Matters to Modern Niagara Building Services\nThe HVAC Account Manager helps customers maintain reliable, efficient building operations while growing Modern Niagara Building Services’ mechanical service business. Through proactive account management and responsive support, this role strengthens long-term partnerships and connects customers with maintenance, retrofit, and energy optimization solutions.\nKey Impact / Purpose\nStrengthen customer relationships through proactive account management and consistent service delivery.\n\nGrow revenue through maintenance agreements, contract renewals, retrofit projects, and energy optimization opportunities.\n\nSupport profitable contract performance by aligning customer requirements with operational delivery.\n\nDuties and Responsibilities:\nServe as the primary contact for assigned clients, coordinating their HVAC and Plumbing service and maintenance requirements.\n\nBuild long-term relationships with facility and property managers through regular communication and proactive support.\n\nConduct site visits to review contract performance, assess equipment condition, and identify improvement opportunities.\n\nConduct quarterly business reviews with clients.\n\nMaintain accurate, up-to-date client equipment inventories and asset lists.\n\nPrepare quotations for service repairs and small retrofit projects.\n\nIdentify and pursue new business opportunities with existing and prospective clients.\n\nDevelop and present proposals for preventive maintenance programs, system upgrades, and energy optimization projects.\n\nCollaborate with operations and estimating teams to prepare accurate quotations and proposals.\n\nCoordinate with service and project teams to support timely delivery and quality workmanship.\n\nMonitor service contracts to ensure alignment with scope, budget, and customer expectations.\n\nResolve customer concerns and service issues promptly and professionally.\n\nAchieve assigned sales and contract renewal targets.\n\nManage account profitability by monitoring margins, costs, and contract renewals.\n\nPrepare sales forecasts and reports for management review.\n\nMust haves:\nThree (3) to five (5) years of experience in HVAC and Plumbing service sales, account management, or a related mechanical field.\n\nStrong understanding of HVAC systems, maintenance practices, and building operations.\n\nProven ability to develop and maintain customer relationships in a technical or service environment.\n\nExcellent communication, negotiation, and presentation skills.\n\nProficiency with CRM systems and Microsoft Office applications.\n\nValid driver’s licence and ability to travel locally.\n\nNice to haves:\nPrevious experience as a Refrigeration, HVAC, or Building Automation Systems (BAS) Technician.\n\nFamiliarity with commercial, institutional, and industrial facilities.\n\nThis is a new position.\nExpected annual compensation: $90,000-$115,000\nModern Niagara Building Services offers a competitive total compensation package including:\nPerformance-based bonus opportunities\n\nDefined Contribution Pension Plan with a generous employer contribution\n\nFlexible Health and Dental benefits with tiered options to meet the needs of you and your family\n\nAn annual health spending account to support your overall wellness\n\n24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services\n\nA competitive vacation package with additional vacation granted throughout your tenure with the organization\n\nEmployer Paid Parental Leave Top Up\n\nAnnual Community Day dedicated to volunteering and giving back to the communities where we live and work\n\nCorporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance, and many others\n\nHere at Modern Niagara Building Services, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.\nAbout Modern Niagara Building Services\nWho We Are\nModern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa.\nWe are committed to having a positive and meaningful impact on Canada’s infrastructure-and on the communities where we live, learn, work, and heal. We build for life.\nOur Culture & Values\nWe value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.\nDiversity, Equity & Inclusion at Modern Niagara Building Services\nWe are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry.\nWe encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at  so we can make appropriate arrangements.\nWe appreciate every applicant’s interest in joining Modern Niagara Building Services. 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