# IT Support Specialist

The IT Support Specialist II provides advanced level 2 IT support while administering, developing, and continuously improving Modern Niagara’s ServiceNow platform. This role supports employees across desktops, laptops, mobile devices, Microsoft 365, telephony, collaboration tools, audio-visual technology, and business applications, while also delivering ServiceNow solutions that enable efficient IT service management. The role owns incidents and service requests through to resolution, supports Major Incident Management, and serves as an escalation point for Level 1 support and other IT teams. Success means reliable technical support, effective ITSM processes, well-managed ServiceNow solutions, and a consistent focus on improving the employee experience and reducing recurring issues. Why This Role Matters to Modern Niagara This role is central to maintaining reliable IT services across Modern Niagara’s national operations. By combining hands-on technical support with ServiceNow administration and development, the role helps ensure employees can work effectively, incidents are resolved efficiently, and IT services continue to evolve with the needs of the business. The role also contr

- **Id**: 3837225
- **Url**: <https://alion.io/job/modern-niagara-it-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Vaughan, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-28T16:21:44Z
- **Employer posted date**: 2026-09-28
- **Last verified at**: 2026-11-12T14:28:35Z
- **Board verified**: yes
- **Days open**: 45
- **Description format**: text
- **Description chars**: 9800
- **Description truncated**: no
- **Benefits**: Equity, Parental leave
- **Relocation offered**: no
- **Industries**: Incident Response

## Company

- **Id**: 2090238
- **Name**: Modern Niagara
- **Domain**: modernniagara.com
- **Url**: <https://alion.io/company/modernniagara>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: UltiPro

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 70000
- **Max**: 75000
- **Currency**: CAD
- **Period**: year
- **Usd annual**: 53594

## Technologies

- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **Windows** — Optional: no
- **PowerShell** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 45

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T21:23:44Z

## Liveness

- **Score**: 43
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.779
- **P room**: 0.55
- **Age days**: 44
- **Expected fill days**: 33
- **Reasons**: conf:1, win:tail
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 53594
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.