{"id":3319139,"url":"https://alion.io/job/moderna-senior-engineer-it-lab-support","title":"Senior Engineer, IT Lab Support","company":{"id":5847,"name":"Moderna","domain":"modernatx.com","url":"https://alion.io/company/modernatx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":158600,"max":285500,"currency":"USD","period":"year","gross":null,"usd_annual":285500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"VMWare","optional":true}],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T15:17:14Z","board_verified":false,"closed_at":"2026-10-29T15:17:14Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"The Role:\nJoining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.\nModerna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide.\nYou will take technical ownership of the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories, spanning standalone laboratory systems, instrument controllers, client hardware, printers, and enterprise-connected platforms. Working with a technology-agnostic and solution-oriented mindset, you will engineer reliable, secure, compliant, and scalable laboratory computing environments throughout their full lifecycle.\nThis individual contributor role sits at the intersection of laboratory science, infrastructure engineering, cybersecurity, and digital strategy. You will combine strong engineering discipline, deep laboratory domain knowledge, and systems thinking to maintain interoperability, data integrity, performance, availability, and business continuity across diverse laboratory technologies.\nYou will also help shape the evolution of Moderna’s digital laboratory environment, identifying opportunities to simplify workflows, improve the scientist experience, and responsibly bring Generative AI-enabled tools and emerging digital capabilities closer to laboratory support and engineering workflows where they can create measurable value.\nHere's What You'll Do:\nServe as technical owner for computer hardware and printers used within laboratory systems across multiple platforms supporting Research and Technical Development laboratories.\nOwn the lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, maintenance, technology refresh, and retirement.\nManage the lifecycle of laboratory instrument controller systems and associated client hardware, including operating system upgrades, vendor coordination, hardware refresh, and cybersecurity hardening.\nEnsure laboratory computing systems consistently meet defined requirements for performance, availability, reliability, security, scalability, interoperability, and compliance.\nSupport and maintain backup, disaster recovery, and business continuity strategies for laboratory systems, helping protect critical scientific operations and data.\nTrack incidents and service requests and develop and maintain high-quality knowledge base documentation that improves support consistency and organizational learning.\nProvide advanced technical support for complex laboratory system issues, applying structured engineering troubleshooting and root cause analysis to identify and resolve underlying problems.\nSupport Change Management activities in alignment with Moderna IT governance standards, ensuring modifications to laboratory systems are implemented in a controlled and traceable manner.\nSupport data integrity and traceability across laboratory platforms and help maintain secure, reliable data flows between standalone systems and enterprise environments.\nContribute to data governance initiatives and master data harmonization efforts that strengthen consistency and usability of laboratory information.\nIdentify opportunities to streamline laboratory workflows, reduce technical friction, improve system usability, and enhance the overall user experience for scientists and laboratory teams.\nContribute to the development and execution of Moderna’s digital laboratory strategy and roadmap, bringing an engineering perspective to platform evolution, lifecycle priorities, and future-state capabilities.\nExplore appropriate opportunities to apply Generative AI tools within laboratory technology support, engineering analysis, documentation, knowledge management, troubleshooting, and workflow optimization while maintaining security, data integrity, and compliance expectations.\nServe as a trusted technical advisor to laboratory and digital stakeholders, translating scientific workflows and business requirements into secure, scalable, and supportable engineering solutions.\nClearly articulate technical trade-offs, risks, constraints, dependencies, and lifecycle implications to scientific, technical, and business stakeholders.\nPartner closely with laboratory scientists, lab administrators, IT infrastructure teams, cybersecurity teams, and external vendors to deliver secure, compliant, reliable laboratory systems.\nPartner with Cybersecurity to implement secure architectures for laboratory networks, connected systems, and technology deployments, including appropriate cybersecurity hardening.\nCoordinate effectively with technology vendors to support upgrades, lifecycle planning, compatibility assessments, troubleshooting, and sustained operation of laboratory instrument computing environments.\nMentor junior engineers and provide technical guidance, sharing laboratory systems expertise, engineering practices, and structured approaches to troubleshooting and lifecycle management.\nOperate as an individual contributor based in Norwood, Massachusetts, while building strong cross-functional relationships across Moderna’s Research and Technical Development organization.\nThe key Moderna Mindsets you’ll need to succeed in the role:\n“We behave like owners. The solutions we’re building go beyond any job description.”\n“We digitize everywhere possible using the power of code to maximize our impact on patients.”\nWhat You’ll Need (Basic Qualifications)\nBachelor’s degree in Computer Engineering, Computer Science, or related field, or equivalent experience.\n3-7 years of hands-on experience supporting laboratory equipment controller PCs and/or enterprise platforms within pharmaceutical, biotechnology, or medical device environments.\nDemonstrated experience supporting instrument-connected systems where hardware interfaces, firmware versions, vendor drivers, and acquisition workflows must be carefully managed to avoid operational disruption.\nStrong expertise in troubleshooting laboratory instrument communication across Windows-based, Linux-based, and proprietary operating systems.\nProven experience working with laboratory applications (web-based and client-server) and their underlying database architecture.\nExperience with IT service management and collaboration tools such as ServiceNow, JIRA, or Confluence.\nStrong understanding of IT infrastructure, including virtualization, networking, cybersecurity, and system architecture principles.\nUnderstanding of secure lab network architecture and endpoint hardening.\nWhat You’ll Bring to the Table (Preferred Qualifications)\nExperience supporting hybrid laboratory environments spanning instrument-connected on-premises systems (including virtualized infrastructure such as VMware) and cloud-based platforms (e.g., AWS).\nFamiliarity with GxP-regulated laboratory environments and computer system validation (CSV) practices.\nExperience working directly with laboratory instrument vendors to evaluate compatibility, coordinate upgrades, and resolve integration constraints.\nFamiliarity with research data lifecycle management, including raw data management, data capture, metadata standards, traceability, and reproducibility considerations.\nOur Working Model\nAs we build our company, we have always believed that an in-person culture is critical to our success.\nThis role is 100% onsite, reflecting the importance of being physically present to support the work, collaborate closely with colleagues, and contribute to our site-based operations.\nWorking onsite enables real-time collaboration, strong team connections, direct mentorship, and the hands-on partnership needed to deliver our mission. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.\nModerna is a smoke-free, alcohol-free, and drug-free work environment.\nPay & Benefits\nAt Moderna, we believe that when you feel your best, you can do your best work.That’s why our benefits and well-being resources are designed to support you-at work, at home, and everywhere in between.\nCompetitive healthcare, plus voluntary benefit programs to support your unique needs\nA holistic approach to well-being, with access to fitness, mindfulness, and mental health support\nFamily planning benefits, including fertility, adoption, and surrogacy support\nGenerous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown\nSavings and investments to help you plan for the future\nLocation-specific perks and extras\nThe salary range for this role is $158,600.00 - $285,500.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.\n\nThe successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.\nAbout Moderna\nSince our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.\nBy living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.\nWe are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.\nIf you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.\nEqual Opportunities\nModerna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!\nModerna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.\nAccommodations\nWe’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.\nModerna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .\nExport Control Notice\nThis position may involve access to technology or data that is subject to U.S. export control laws, including the E...","description_format":"text","description_chars":12464,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Vaccines","Information Security","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-27T06:50:11Z"},{"event":"close","at":"2026-10-29T15:17:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 101 · green card filings: 27","filings_12m":101,"filings_prev_12m":150,"green_card_filings_12m":27,"median_offered_wage_usd":146797,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":285500,"is_top_pay":true},"html_url":"https://alion.io/job/moderna-senior-engineer-it-lab-support","json_url":"https://alion.io/job/moderna-senior-engineer-it-lab-support.json","meta":{"generated_at":"2026-10-31T16:22:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5847},"rest":"https://alion.io/mcp/rest/get_company?id=5847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoderna-senior-engineer-it-lab-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoderna-senior-engineer-it-lab-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoderna-senior-engineer-it-lab-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moderna-senior-engineer-it-lab-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoderna-senior-engineer-it-lab-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3319139}},{"tool":"search_jobs","arguments":{"company":"modernatx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3319139},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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