{"id":1206134,"url":"https://alion.io/job/modernizing-medicine-patient-services-trainer","title":"Patient Services Trainer","company":{"id":1865761,"name":"Modernizing Medicine","domain":"modmed.com","url":"https://alion.io/company/modmed","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":199},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-20T01:35:45Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Join the Team Modernizing Medicine\nAt ModMed, we’re not just building software-we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This \"for doctors, by doctors\" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.\nA Culture of Excellence\nWhen you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:\nConsistently ranked as a Top Place to Work\n\n2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”\n\n2025 Black Book Awards: Ranked #1 EHR in 11 Specialties\n\nFlorida Venture Forum: Venture-Backed Company of the Year\n\nWe are growing fast, thinking big, and we are just getting started.\nReady to modernize medicine with us?\nJob Description Summary:\nModMed is hiring a driven Patient Services Trainer who will play a pivotal role in shaping a positive team and patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will provide training and workshops to Patient Services Specialists of all levels, including onboarding new hires, nesting coaches, quality assurance specialists, and senior and lead specialists. You will work closely with Supervisors and other trainers to develop and update training curriculum, training resources and tools, and workshop materials to ensure that patient service trainee needs are met and effectively evaluated. This direct contribution to our team's development makes you an integral part of ModMed's business and opens the door to an exhilarating career path within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!\nYour Role:\nCreate and lead training sessions and facilitate workshops for all specialties to ensure team members are trained in all system processes and have full working knowledge of all products and services.\n\nUtilize quality call interactions, nesting feedback sessions, low-performance KPI metrics, and client investigation forms to design and outline new training workshops and curriculums.\n\nParticipate in onboarding and training employees, serving as a quality assurance coach for 3-4 Patient Services Agents during nesting and QA calls.\n\nServe as a point of contact to ensure internal teams' daily workflow processes are completed and supported, providing a strong floor presence.\n\nExplore and utilize new tools, resource applications, and AI to improve, enhance, and evaluate the onboarding process for new hires and existing team members.\n\nCommunicate effectively with onshore and offshore teams (including those in the Philippines) and external consultants to support global training needs.\n\nIdentify when new hires require additional support or are struggling to meet role expectations and escalate findings appropriately to leadership.\n\nSkills & Requirements:\nHigh School Diploma or equivalent, or a combination of education and experience, required.\n\nMinimum 2-3 years of medical claims/billing and contact center experience required.\n\nMinimum 1 year of dedicated training experience required.\n\nMinimum 1 year of people leadership or operations leadership experience required.\n\nMinimum 1 year of reporting and data analysis experience required.\n\nAbility to do 50-75% travel required\n\nIf local to our Boca Raton office in South Florida, the ability to commute to our headquarters on a hybrid basis (required)\n\nAbility to train and lead workshops for groups ranging up to 30 team members onshore and up to 15 team members offshore.\n\nStrong communication, judgment, and decision-making skills, including the ability to communicate challenging feedback and make sound decisions independently.\n\nOpenness to exploring and adopting new processes, AI tools, and training applications.\n\nProfessional demeanor with strong organizational and time-management capabilities.\n\nModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:\nUnited States\nComprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,\n401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.\nGenerous Paid Time Off and Paid Parental Leave programs,\nCompany paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,\nCompany-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,\nProfessional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,\nGlobal presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,\nWeekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.\nPHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote \"interviews,\" and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ().Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.","description_format":"text","description_chars":6370,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Content Creation","Sports Medicine","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-24T23:55:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20","filings_12m":20,"filings_prev_12m":10,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.44,"age_days":42,"expected_fill_days":31,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/modernizing-medicine-patient-services-trainer","json_url":"https://alion.io/job/modernizing-medicine-patient-services-trainer.json","meta":{"generated_at":"2026-10-20T06:09:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1865761},"rest":"https://alion.io/mcp/rest/get_company?id=1865761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodernizing-medicine-patient-services-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodernizing-medicine-patient-services-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodernizing-medicine-patient-services-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modernizing-medicine-patient-services-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodernizing-medicine-patient-services-trainer"}]}