{"id":766832,"url":"https://alion.io/job/moderntreasury-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":40597,"name":"Moderntreasury","domain":"moderntreasury.com","url":"https://alion.io/company/moderntreasury","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"Datadog","optional":true},{"name":"Sentry","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-11T15:39:13Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-15T12:18:36Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Candidates must be comfortable working standard business hours aligned with the Pacific Time Zone.\nOVERVIEW\nModern Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our platform.\nThis role reports to the Manager of Customer Support and sits at the intersection of our customers, our products, and our engineering teams. Nuanced investigations across APIs, bank and network reporting, ledger balances, and onchain settlement mean the work is rarely repetitive. You will have agency in your day to day, and your findings will directly shape product and process decisions.\nModern Treasury leverages AI heavily. This role is best suited for someone who is already using AI tools and is eager to continue pushing the envelope on AI best practices.\nABOUT MODERN TREASURY\nModern Treasury provides trusted infrastructure for money movement. The company helps teams launch and scale payment experiences in days, not months. With best-in-class developer tools and a single API for fiat and stablecoins - plus built-in compliance, ledgering, and reporting - Modern Treasury enables businesses to move money instantly, reliably, and at scale.\nWHAT YOU'LL DO\nResolve Customer Issues with Technical Depth\nEstablish deep expertise in money movement fundamentals and Modern Treasury's core products, including the nuanced dependencies between them\n\nInvestigate and resolve issues reported by internal and external customers within our stated SLAs\n\nSupport customers across payment programs, covering payment limits and rejections, legal entity and KYC/KYB onboarding, settlement timing, and stablecoin and fiat rail behavior, while routing risk, compliance, and commercial questions to the right owners\n\nOwn Incidents and Reconciliation\nParticipate in a 24/7 response team covering incidents and high-priority requests from premium support customers, including time-sensitive escalations outside business hours\n\nWork with Engineering and Product teams through identification, response, and retrospective to find root causes and drive changes that prevent recurrence\n\nInvestigate changes in bank and network reporting, manually reconcile objects, improve reconciliation logic, and give feedback to internal teams in order to improve processes.\n\nScale Processes and Impact\nIdentify gaps and build the policies, procedures, and performance standards that let Support scale with growth\n\nUse data-driven methods to surface customer and product trends, and bring recommendations to cross-functional teams\n\nUse AI tools to accelerate investigation, synthesize patterns across the queue, and build repeatable workflows\n\nWHO YOU ARE\nMinimum Requirements:\n4+ years in customer-facing technical roles at B2B SaaS companies, in functions such as technical support, customer success, sales engineering, product management, engineering, or network operations\n\nExperience with REST APIs and integration protocols including JSON/XML, FTP/FTPS/SFTP, and API concepts such as idempotency and pagination\n\nProven ability to troubleshoot issues in production environments\n\nExcellent written communication, especially in async channels like email and Slack\n\nExperience using AI agents in a work environment\n\nComfortable working standard business hours aligned with Pacific Time\n\nPreferred Qualifications:\nBackground in payments, fintech, or financial systems, especially PSP, marketplace, or embedded payments models\n\nFamiliarity with stablecoin settlement, ledgering, and reconciliation workflows\n\nExperience with SQL and observability or BI tools such as Hex, Datadog, and Sentry\n\nExperience in process improvement and change management\n\nFamiliarity with Pylon or AI-native support tools\n\nWe welcome candidates who don't meet every requirement above but demonstrate strong technical aptitude and a genuine passion for learning.\nModern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual's race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.\nModern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.","description_format":"text","description_chars":5208,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-11T20:19:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 2","filings_12m":5,"filings_prev_12m":6,"green_card_filings_12m":2,"median_offered_wage_usd":161786,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.515,"p_room":0.55,"age_days":33,"expected_fill_days":33,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/moderntreasury-technical-support-specialist-2","json_url":"https://alion.io/job/moderntreasury-technical-support-specialist-2.json","meta":{"generated_at":"2026-10-15T15:12:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40597},"rest":"https://alion.io/mcp/rest/get_company?id=40597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoderntreasury-technical-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoderntreasury-technical-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoderntreasury-technical-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moderntreasury-technical-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoderntreasury-technical-support-specialist-2"}]}