{"id":1162211,"url":"https://alion.io/job/modivcare-customer-service-representative-onsite-ridgeland-ms","title":"Customer Service Representative - Onsite - Ridgeland MS","company":{"id":8704,"name":"Modivcare","domain":"modivcare.com","url":"https://alion.io/company/modivcare","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ridgeland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:18:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!\nOn-site 5 days a week at our Ridgeland, MS Office\nRequired Start date: 10/27/2026\nShifts are Monday - Friday\nModivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.\nWork from Home Requirements\nHigh-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)\nAbility to directly hardwire to modem\nDedicated work area separated from other living spaces to ensure privacy of sensitive information\nAbility to attend 100% of training and be on camera for the first 30 days of employment\nThis role…\nAssists customers with transportation questions and concerns\nSchedules, modifies, and cancels reservations as requested\nObtains and documents details of customer complaints and concerns\nEnsures all relevant customer information is accurately documented\nAttends required meetings and adheres to company policies and procedures\nMaintains acceptable attendance and punctuality standards\nEnsures accurate trip data entry and documentation\nMaintains a polite, professional, and courteous demeanor at all times\nDemonstrates commitment to producing high-quality work\nRefers unresolved customer grievances to appropriate departments for further investigation and resolution\nPromotes a positive and collaborative working environment\nSupports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage\nParticipates in additional projects or duties as assigned\nWe are interested in speaking with individuals with the following…\nHigh School Diploma preferred\n0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience\nExcellent customer service and interpersonal skills with the ability to work independently and as part of a team\nAbility to quickly learn new technology and processes. Understand and follow complex instructions\nAbility to accurately type at least 35 words per minute\nRate: $16.00/hr\nThe physical demands described are representative of those that must be met by an employee to\nsuccessfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.\nExtended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.\nModivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.\n We value our team members and realize the importance of benefits for you and your family.\nModivcare offers a comprehensive benefits package to include the following:\nMedical, Dental, and Vision insurance\nEmployer Paid Basic Life Insurance and AD&D\nVoluntary Life Insurance (Employee/Spouse/Child)\nHealth Care and Dependent Care Flexible Spending Accounts\nPre-Tax and Post --Tax Commuter and Parking Benefits\n401(k) Retirement Savings Plan with Company Match\nPaid Time Off\nPaid Parental Leave\nShort-Term and Long-Term Disability\nTuition Reimbursement\nEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)\nModivcare is an Equal Opportunity Employer.\nEEO is The Law - click here for more information\nEqual Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled\nWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ","description_format":"text","description_chars":4539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Digital Health","Home Healthcare"],"lifecycle":[{"event":"open","at":"2026-09-24T00:21:46Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/modivcare-customer-service-representative-onsite-ridgeland-ms","json_url":"https://alion.io/job/modivcare-customer-service-representative-onsite-ridgeland-ms.json","meta":{"generated_at":"2026-09-24T21:37:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}