{"id":921245,"url":"https://alion.io/job/modivcare-device-support-specialist","title":"Device Support Specialist","company":{"id":8704,"name":"Modivcare","domain":"modivcare.com","url":"https://alion.io/company/modivcare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-07T00:07:29Z","board_verified":false,"closed_at":"2026-11-07T00:07:29Z","days_open":54,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":54},"description":"Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!\nThis position is responsible for resolving technical issues and delivering support to clients and customers. The position encompasses managing various communication channels, including inbound and outbound phone calls, emails, help desk tickets, reports, and maintenance signals from devices. The primary focus is on providing exceptional customer service by ensuring a clear understanding of technology and addressing any related questions.\nThis role…\nManages a moderate volume of inbound and outbound calls, providing a supportive and positive customer service experience.\nAccurately records details of calls, dispatches, and messages, with guidance from team members.\nCollaborates with experienced team members to research, investigate, and respond to technical issues and complaints in a timely and efficient manner.\nAddresses basic technology-related queries and seek guidance to appropriately refer calls and issues to the relevant departments or service representatives.\nAssists clients and customers in understanding technology and provide guided troubleshooting for existing technical issues to ensure proper functionality.\nContributes to the distribution of service requests and the resolution of straightforward technical issues under the guidance of more experienced team members.\nLearns and adheres to individual phone queue metrics, service level agreements, quality scores, and schedule adherence.\nFollows established company and departmental processes and procedures with support and guidance.\nLearns and educates clients on the functionality and capabilities of their technology with the assistance of experienced team members.\nParticipate in other projects or duties as assigned.\nWe are looking to speak to someone with the following…\nHigh School Diploma required.\nAbility to communicate clearly and effectively, both verbally and in writing.\nActive listening skills to understand customer inquiries and concerns.\nClear articulation of technical information to non-technical individuals.\nUnderstanding of basic customer service principles.\nPatience and empathy in addressing customer queries and concerns.\nAbility to maintain a positive and supportive attitude.\nBasic skills in recording and documenting details of calls, messages, and dispatches.\nAttention to detail to ensure accurate and comprehensive documentation.\nFamiliarity with basic technology concepts and devices.\nAbility to troubleshoot and resolve simple technical problems with guidance.\nAbility to work collaboratively with team members.\nWillingness to seek guidance and learn from more experienced colleagues\nBasic problem-solving skills to address straightforward technical issues.\nAbility to research, investigate, and respond to inquiries in a timely manner.\nBasic time management skills to handle call volume, adhere to schedules, and meet service level agreements.\nAbility to handle evolving responsibilities and tasks as skills develop.\nSalary: Staring at $17/hr\nThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.\nExtended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.\nModivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.\n We value our team members and realize the importance of benefits for you and your family.\nModivcare offers a comprehensive benefits package to include the following:\nMedical, Dental, and Vision insurance\nEmployer Paid Basic Life Insurance and AD&D\nVoluntary Life Insurance (Employee/Spouse/Child)\nHealth Care and Dependent Care Flexible Spending Accounts\nPre-Tax and Post --Tax Commuter and Parking Benefits\n401(k) Retirement Savings Plan with Company Match\nPaid Time Off\nPaid Parental Leave\nShort-Term and Long-Term Disability\nTuition Reimbursement\nEmployee Discounts (retail, hotel, food, restaurants, car rental and much more!)\nModivcare is an Equal Opportunity Employer.\nEEO is The Law - click here for more information\nEqual Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled\nWe consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ","description_format":"text","description_chars":5138,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Ambulance & Medical Transport","Patient Monitoring"],"lifecycle":[{"event":"open","at":"2026-09-15T01:17:19Z"},{"event":"close","at":"2026-11-07T00:07:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 4 · green card filings: 3","filings_12m":4,"filings_prev_12m":4,"green_card_filings_12m":3,"median_offered_wage_usd":111786,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/modivcare-device-support-specialist","json_url":"https://alion.io/job/modivcare-device-support-specialist.json","meta":{"generated_at":"2026-11-08T06:05:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8704},"rest":"https://alion.io/mcp/rest/get_company?id=8704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmodivcare-device-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmodivcare-device-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmodivcare-device-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/modivcare-device-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmodivcare-device-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":921245}},{"tool":"search_jobs","arguments":{"company":"modivcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":921245},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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