{"id":234996,"url":"https://alion.io/job/modulr-director-of-operations-europe","title":"Director of Operations, Europe","company":{"id":51364,"name":"Modulr","domain":"modulrfinance.com","url":"https://alion.io/company/modulr","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":173000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":302},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-04T13:01:17Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:11:03Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Director of Operations, Europe \nLocation: Amsterdam, Netherlands \nType: Full-time \nAre you curious, excited by experimentation and always looking for a better way of doing things? \nDo you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space? \nDo you want to have the opportunity to be a key part of the team and help enable Modulrs growth in Europe? \nIf so, we would love to hear from you! \nWho We Are \nModulr is the payments automation platform that streamlines money movement with accuracy, control and reliability - built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises. Our vision is a world where all businesses are powered by embedded payments. \nWe automate how money moves into and out of a business - payroll, supplier payments, spend management and payment collection - through a single platform, connected to the accounting and payroll systems finance teams already use and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe, to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. \nAs a regulated payments provider with over a decade of experience, we're the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai. \nFind out more about us on our website and careers site. \nWhat You’ll Do \nAs Director of Operations, Europe, you will report to the Managing Director of Europe and you will sit on the MFBV Management Board alongside with the Head of Risk and Compliance, Director of Financial Control and the Managing Director of Europe and you will have direct access to the Supervisory Board of our Dutch-regulated EMI, keeping day-to-day operations on track while the Managing Director drives commercial growth. You hold formal Board responsibility for Operations and Outsourcing, Incident Management, Corporate Culture and People Operations, and Operational Resilience. \nYou will: \nPartner with Group functions to enhance quality and efficiency for MFBV, holding them to account. \nLead ~20 people in Amsterdam, with strong physical presence as the default working mode. \nManage the Amsterdam office and branches in France, Spain and Ireland. \nOwn daily safeguarding reconciliation under Wft Article 3:29a and EMD2 Article 23. \nDrive governance and follow-through - structured decisions, issues resolved not left to drift. \nChampion operational excellence - AI, automation and lean working to support scalable growth. \nRepresent MFBV to DNB alongside the Managing Director and Head of Risk and Compliance. \nYour responsibilities will include: \nOutsourcing Oversight - Accountable Board member for all outsourced and intra-group arrangements across IT, operations, finance, product, sales and marketing, per EBA Guidelines and Wft Article 3:18b. Ensure documentation, risk assessment and DNB notification; assure SLA delivery and report to Boards. \nGroup Partnership - Represent MFBV's needs in Group forums; ensure Group involvement does not compromise MFBV's autonomy or DNB compliance. \nLocal Leadership & Office Management - Lead and develop ~20 Amsterdam-based staff; manage office, facilities and vendors; oversee branches in France, Spain and Ireland. Partner with Group People Ops on talent and retention; foster an inclusive culture per Wft Articles 3:8 and 3:9. \nSafeguarding - Direct accountability for daily reconciliation, approvals, reporting and fund segregation under Wft Article 3:29a and EMD2 Article 23. Ensure processes are correctly executed and kept current. \nOperational Excellence - Champion AI, automation and continuous improvement to drive efficiency and scalable growth. Provide strategic input to the Managing Director on operational readiness. \nGovernance & Audit - Drive structured decisions and accountability via the Management Board and formal governance forums. Support internal and external audit scoping and follow-up. \nIncident Management & Resilience - Own incident identification, escalation and resolution, DNB notification requirements. Lead the resilience framework including DORA, BCP, disaster recovery, ICT governance and cybersecurity per EBA Guidelines and GDPR. \nWho You Are \nWhat you’ll need \nBeing a hands-on, pragmatic operations leader with deep experience in regulated financial services or fintech - comfortable in fast-paced, scaling, international matrix environments. \nRequired \nSenior operations leadership in payments, fintech, EMI, PSP or regulated financial services \nOutsourcing and provider management across operations, IT and product - both third-party and intra-group \nManagement board experience in a regulated entity \nMulti-site European branch management within an international matrix or shared-service structure \nRegulatory awareness and engagement track record - DNB preferred; FCA, CBI, ACPR or equivalent accepted \nOperational resilience, BCP and incident management framework experience \nProcess improvement, automation and AI adoption background \nStrong leadership and people management experience with focus on building high performing inclusive teams \nSkills \nVisible, credible leader with governance discipline and strong follow-through \nStrong outsourcing oversight - monitors, challenges and remediates provider performance \nStrategic thinker with a hands-on, practical approach to execution \nEffective communicator across Boards, regulators and global stakeholders \nScale-up mindset - motivated by building, improving and growing in ambiguous environments \nNice to haves \nEmbedded payments or B2B fintech experience \nDutch language skills (professional proficiency) \nMulti-jurisdiction European regulatory change experience \nFamiliarity with safeguarding regulations, DORA and first-line compliance frameworks \nKnowledge and experience of Dutch two-tier Board governance \n\nWhat We Offer You \nShare Options - We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation. \nBonus - Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance. \nFlexible benefits - Over €1,000 per year to use however you like through our flexi benefits platform. \nWellbeing app - confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available. \nHolidays - 33 days annual leave (including bank holidays) plus your birthday off. \nLearning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels. \nCompany-Wide Events - Participate in collaborative and engaging events with colleagues across the business. \nTravel Commuting Allowance: We offer a commuting allowance to help cover the cost of traveling to our office \n\nModInclusion \nAt Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in. \nBy submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing  - though this will withdraw you from consideration for the role.","description_format":"text","description_chars":8043,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":true}]},"benefits":["Annual leave","Stock options"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-05T10:02:56Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":50,"expected_fill_days":112,"reasons":["conf:1","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/modulr-director-of-operations-europe","json_url":"https://alion.io/job/modulr-director-of-operations-europe.json","meta":{"generated_at":"2026-09-25T04:00:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4327,"day_limit":5000,"remaining_today":673,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}