{"id":3855535,"url":"https://alion.io/job/moen-sales-support-specialist","title":"Sales Support Specialist","company":{"id":1814592,"name":"Moen","domain":"moen.com","url":"https://alion.io/company/moen-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40000,"max":60500,"currency":"USD","period":"year","gross":null,"usd_annual":60500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T05:31:32Z","employer_posted_date":null,"last_verified_at":"2026-11-06T05:31:32Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: United States\nCompany Description\nFortune Brands Innovations (NYSE: FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.\nWe are building a company that is determined to win, and we are clear about how: strong brands, great people, and disciplined execution.\nYou'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.\nIf you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you. Apply now.\nExplore life at Fortune Brands here.\nJob Description\nABOUT THE JOB\nAs the Sales Support Specialist, you’ll have the opportunity to provide superior service to the wholesale distribution sales team by serving as a point of contact and acting as a liaison for the Outdoors - Fiberon wholesale business units. You will help execute sales by partnering with the sales team in regards to requests that will allow them the opportunity to gain additional selling time.\nYOUR ROLE:\nThe bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.\nSales Support & Customer Interaction: Provide timely and accurate support to the Sales team and customers by addressing inquiries related to order status, product details, claims/returns, account status, pricing, and sales programs.\nCustomer Issue Resolution: Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions and maintain service excellence.\nProduct & Technical Knowledge Resource: Serve as a go-to resource for the outside sales team by delivering accurate information on product specifications, catalog content, performance metrics, and applicable building codes.\nCross-Department Collaboration: Act as a key liaison between Sales and departments such as Category Management, Distribution, Pricing, and Sales Administration to ensure alignment and responsiveness across the customer supply chain. Co-manage projects on behalf of sales team.\nInternal Communication & Coordination: Facilitate the flow of information between business units and Sales, helping communicate updates, resolve roadblocks, and drive shared goals.\nBusiness Document Support: Assist in the creation of polished business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint to support internal and customer-facing communications.\nCRM Management (HubSpot): Maintain accurate customer and sales activity data in HubSpot, helping to support lead tracking, customer engagement, and reporting needs.\nSales Reporting & Insights: Create and distribute recurring and ad hoc sales reports to help the team monitor key performance indicators and make informed decisions.\nSales Planning Contributions: Support annual district sales planning for up to three districts by gathering and organizing relevant data and helping coordinate planning activities.\nProfessional Development: Actively participate in sales training programs to deepen understanding of products, processes, and best practices, contributing to continuous team improvement.\nQualifications\n3-5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment.\nExperience working with CRM platforms (e.g., HubSpot, Salesforce).\nProficiency with Microsoft Office Suite (Excel, Word, PowerPoint).\nStrong communication and organizational skills.\nStrong desire and commitment to sales\nExcellent interpersonal skills\nAbility to interpret technical specifications\nBasic understanding of engineering drawings\nAnalytical skills and attention to detail\nAbility to work with a variety of personality types\nAbility to work in fast paced environment\nPREFERRED QUALIFICATIONS:\nAssociates Degree or higher in Sales or Marketing\nAdditional Information\nADDITIONAL INFORMATION:\nFortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $60,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.\nAt Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.\nFortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.\nEqual Employment Opportunity\nFortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.\nReasonable Accommodations\nFortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at  and let us know the nature of your request along with your contact information.\nImportant Notice: Protect Yourself from Fraudulent Job Postings\nTo protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. 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