{"id":3276188,"url":"https://alion.io/job/moengage-associate-customer-success","title":"Associate Customer Success","company":{"id":1314,"name":"MoEngage","domain":"moengage.com","url":"https://alion.io/company/moengage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-26T14:46:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T20:19:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About MoEngage:\nMoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.\nAt the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users.\nFor over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.\nWe’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.\nEqual Employment Opportunity:\nAt MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination.\nReady to scale? Let’s build the future of engagement together.\nLife@MoEngage\n\nTech@MoEngage (Blogs)\n\nLeading Mind - Podcast\n\nAbout the Team:\nDepartment: Customer Success\nPOD: INDIA/META/EU/US\nWho will you report to:\nAt MoEngage, Customer Success is a high-touch, high-impact function focused on helping world-class brands realize measurable value from a powerful customer engagement platform.\n\nYou’ll act as a strategic advisor across onboarding, adoption, QBRs, renewals, and expansion,building trusted partnerships that last.\n\nWith deep product expertise and close collaboration across Product, Engineering, Sales, and Services, you’ll help customers turn ambition into outcomes.\n\nThis is an opportunity for professionals who value excellence, long-term relationships, and meaningful ownership in a best in class SaaS environment.\n\nAbout the Role:\nRoles & Responsibilities:\nOnboard customers with integration support and ensure strong product adoption across the MoEngage platform.\n\nOwn post-sales account relationships, partner with senior stakeholders, and drive customer growth through strategic account planning.\n\nAdvise customers on CRM, mobile marketing automation, and the most effective ways to use MoEngage to achieve their goals.\n\nServe as a product evangelist, consulting organisations on growth, while maintaining awareness of information security best practices.\n\nSkills & Requirements:\nPrimary Skills:\nActively monitor client usage and identify opportunities to upsell additional products and services\n\nunderstanding of the mobile ecosystem and app marketing; SaaS and B2B experience is essential.\n\nAbility to understand customer requirements and identify how MoEngage can deliver value across different use cases.\n\nOwnership mindset with the ability to manage post-sales relationships, drive adoption, and grow accounts.\n\nSecondary Skills:\nPrevious experience in a Customer Success role within a SaaS company is a strong plus.\n\nStrong empathy and collaboration skills, especially when working with customers and cross-functional teams.\n\nExcellent written and verbal communication skills.\n\nAbility to champion the product, act as an evangelist, and build trust with stakeholders.\n\nQualifications:\n1-3 years of experience preferably in a client-facing or customer success,.\n\nBachelor’s degree or equivalent practical experience in a relevant field.\n\nclass=\"btn btn-primary btn-lg btn-apply hidden-print rb-tail-2rbpx rb-space-on-bottom-2rbpx\"\nstyle=\"\">\nApply\n\nApply for this opening at ?apply=true\nBack to all openings\nSee all the jobs at MoEngage Inc here: class=\"hide-href\" href=\"http://moengage.recruiterbox.com/jobs\" title=\"Jobs at MoEngage Inc\"> http://moengage.recruiterbox.com/jobs","description_format":"text","description_chars":4654,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Product Analytics & Session Replay"],"lifecycle":[{"event":"open","at":"2026-10-26T14:46:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/moengage-associate-customer-success","json_url":"https://alion.io/job/moengage-associate-customer-success.json","meta":{"generated_at":"2026-10-29T23:19:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1314},"rest":"https://alion.io/mcp/rest/get_company?id=1314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoengage-associate-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoengage-associate-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoengage-associate-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moengage-associate-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoengage-associate-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3276188}},{"tool":"search_jobs","arguments":{"company":"moengage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3276188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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