{"id":1904792,"url":"https://alion.io/job/moengage-customer-success-intern-meta","title":"Customer Success Intern — META","company":{"id":1314,"name":"MoEngage","domain":"moengage.com","url":"https://alion.io/company/moengage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:27:14Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T09:15:34Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"About MoEngage:\nMoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.\nAt the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users.\nFor over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.\nWe’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.\nEqual Employment Opportunity:\nAt MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value. Employment is based solely on professional competence, and we stand firmly against all forms of discrimination.\nReady to scale? Let’s build the future of engagement together.\nLife@MoEngage\n\nTech@MoEngage (Blogs)\n\nLeading Mind - Podcast\n\nAbout the Team:\nDepartment: Customer Success\nPOD: META\nAbout the Role:\nRoles & Responsibilities:\nJoin customer calls with your mentor - first to observe and recap, later to run parts of the agenda yourself\nSupport 2-3 named accounts alongside your Senior AM: check-ins, adoption nudges, escalation follow-through\nBuild account health reporting on usage, campaign performance and adoption, and flag what looks off\nPrepare QBR material - pull the data, draft the narrative, present a section with your mentor in the room\nDraft customer emails and recommendations for review before they go out\nKeep tickets, feature requests and CRM records current across the portfolio\nHow you'll be supported\nEvery account you touch has a Senior AM on it. Nothing reaches a customer unreviewed in the early weeks. Weekly 1:1s, structured platform onboarding, and a mid-term review where we tell you plainly where you stand on conversion.\nSkills & Requirements:\nComfortable talking to senior stakeholders you've just met\nSolid with spreadsheets; writes clearly and briefly\nOrganised enough to juggle several accounts with light supervision\nFluent English\nWilling to work hours that overlap with META customers\nQualifications:\nFinal-year student or recent graduate - business, marketing, analytics or engineering\nNice to have: Prior customer-facing work, CRM or marketing automation exposure.\nWhat you get: Real enterprise customers from week one, a named mentor, and a strong shot at a full-time Account Manager role.","description_format":"text","description_chars":3574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Product Analytics & Session Replay"],"lifecycle":[{"event":"open","at":"2026-10-05T12:27:14Z"},{"event":"close","at":"2026-10-15T15:06:39Z"},{"event":"reopen","at":"2026-10-22T08:37:27Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.35,"age_days":22,"expected_fill_days":11,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/moengage-customer-success-intern-meta","json_url":"https://alion.io/job/moengage-customer-success-intern-meta.json","meta":{"generated_at":"2026-10-28T12:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1314},"rest":"https://alion.io/mcp/rest/get_company?id=1314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoengage-customer-success-intern-meta"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoengage-customer-success-intern-meta"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoengage-customer-success-intern-meta"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moengage-customer-success-intern-meta\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoengage-customer-success-intern-meta"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1904792}},{"tool":"search_jobs","arguments":{"company":"moengage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1904792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}