{"id":3389008,"url":"https://alion.io/job/moengage-customer-success-manager-3","title":"Customer Success Manager","company":{"id":1314,"name":"MoEngage","domain":"moengage.com","url":"https://alion.io/company/moengage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Rest-Assured","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-28T09:15:34Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-10T18:15:25Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About MoEngage\nMoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.\nSitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.\nIn just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.\nWe have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.\nOur inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.\nCan you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!\nJob Description\nBe the point of contact for Accounts and be responsible for the growth of the customer\nAdvise clients on the most effective ways to use the MoEnagage Platform\nBe a Product Evangelist, consulting the top internet companies on their growth.\nSkills\n3-6 years of experience with clients or managed accounts, across Technical Account Management\nUnderstanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.\nSaaS and B2B experience is must.\nAbility to understand customer requirements and see how MoEngage can add value in various way.\nTake ownership of the relationship post sales and grow the customer\nChampion the product and be an evangelist\nEmpathy - Needed in any client facing role, also important for working with other teams.\nStrong written and verbal communication skills\nAwareness on Information Security concepts and Best Practices\nPerks\nWork at Scale and challenge yourself\nWork with a smart team which grew up in the Mobile First world\nWe handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.\nWhy Join Us!\nAt MoEngage, we are passionate about our team and technology - see below to know more about us and technology.\nWhy Join Us!\nAt MoEngage, we are passionate about our team and technology - see below to know more about us and technology.\nLife@MoEngage\nhttps://www.linkedin.com/search/results/content/?keywords=%23lifeatmoengage&origin=SWITCH_SEARCH_VERTICAL&sid=EqL\nTech@MoEngage\nhttps://twitter.com/search?q=%23techatmoengage&src=typed_query&f=live\n\nclass=\"btn btn-primary btn-lg btn-apply hidden-print rb-tail-2rbpx rb-space-on-bottom-2rbpx\"\nstyle=\"\">\nApply\n\nApply for this opening at ?apply=true\nBack to all openings\nSee all the jobs at MoEngage Inc here: class=\"hide-href\" href=\"http://moengage.recruiterbox.com/jobs\" title=\"Jobs at MoEngage Inc\"> http://moengage.recruiterbox.com/jobs","description_format":"text","description_chars":3691,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Product Analytics & Session Replay"],"lifecycle":[{"event":"open","at":"2026-10-28T09:15:34Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.829,"p_room":0.75,"age_days":12,"expected_fill_days":13,"reasons":["conf:4","velocity","win:late"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/moengage-customer-success-manager-3","json_url":"https://alion.io/job/moengage-customer-success-manager-3.json","meta":{"generated_at":"2026-11-10T22:00:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1314},"rest":"https://alion.io/mcp/rest/get_company?id=1314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoengage-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoengage-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoengage-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moengage-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoengage-customer-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3389008}},{"tool":"search_jobs","arguments":{"company":"moengage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3389008},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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