{"id":2192890,"url":"https://alion.io/job/moengage-customer-success-manager","title":"Customer Success Manager","company":{"id":1314,"name":"MoEngage","domain":"moengage.com","url":"https://alion.io/company/moengage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Trakstar","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Rest-Assured","optional":true}],"status":"live","first_seen_at":"2026-10-09T18:31:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T23:32:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About MoEngage:\nMoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.\nAbout the role:\nAs an India-based Customer Success Manager aligned with US (EST/CST) hours, you will serve as the primary contact for mid-market and enterprise accounts. You will monitor account health, troubleshoot issues, and deliver QBRs to ensure long-term client retention and satisfaction. By serving as the voice of the customer, you will drive product adoption, identify upsell opportunities, and coordinate with internal MarTech teams. This role requires 3+ years of SaaS MarTech experience alongside exceptional project management skills to collaborate with global stakeholders.\nRole and Responsibilities\nYou will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members\n\nActively monitor client usage and identify opportunities to upsell additional products and services\n\nTroubleshoot and resolve client issues and provide proactive solutions to minimize potential issues\n\nConduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services\n\nDevelop and implement client retention strategies to ensure long-term partnerships\n\nConduct client satisfaction surveys and analyze feedback to improve the customer experience\n\nProject manage different projects between MoEngage and our account\n\nMonitor customer health, satisfaction, risks, and escalations\n\nAugment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions\n\nCoordinate calls between marketing, product, sales, and engineering teams\n\nHave an understanding of the steps to create product requirement documents\n\nKeep up to date and establish a deep knowledge of MoEngage’s solutions and products\n\nHelp customers achieve their objectives by working with MoEngage internal teams, delivering timely technical guidance, enablement, and best practices materials\n\nWork with internal account teams to identify and resolve renewal risk and build strategies to drive further customer adoption\n\nBe the voice of the customer when engaging with internal teams\n\nRequirements\n3+ years of experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines\nHas a strategic mindset and ability to make sense of complex business needs\nExceptional project management and organisational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines\n\nUnderstanding of roles and responsibilities within technical organisations to understand who does what at a high level, to involve the right people\n\nExceptional attention to detail - working with a customer in a highly regulated environment\n\nAbility to understand customer requirements and see how MoEngage can add value in various ways.\n\nComfortable with communicating with all levels of team members internally and externally, from C-level executives to individual contributors\n\nThe ability to collaborate and build strong relationships with customers\n\nPrevious experience in Customer Success or Support Engineer roles for a SaaS company is a plus\n\nSaaS and B2B experience is a must\n\nUS Time Zone - EST/CST Timezone preferred\n\nIndia-based candidate (Hybrid)\n\nAt MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.\nEmployment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.\nIt is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.\nWhy Join Us!\nAt MoEngage, we are passionate about our team and technology - see below to know more about us.\nLife@MoEngage\nTech@MoEngage\nScale @MoEngage\nWe handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.\n\nclass=\"btn btn-primary btn-lg btn-apply hidden-print rb-tail-2rbpx rb-space-on-bottom-2rbpx\"\nstyle=\"\">\nApply\n\nApply for this opening at ?apply=true\nBack to all openings\nSee all the jobs at MoEngage Inc here: class=\"hide-href\" href=\"http://moengage.recruiterbox.com/jobs\" title=\"Jobs at MoEngage Inc\"> http://moengage.recruiterbox.com/jobs","description_format":"text","description_chars":6561,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Product Analytics & Session Replay"],"lifecycle":[{"event":"open","at":"2026-10-09T18:31:21Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.764,"p_room":0.578,"age_days":4,"expected_fill_days":4,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/moengage-customer-success-manager","json_url":"https://alion.io/job/moengage-customer-success-manager.json","meta":{"generated_at":"2026-10-15T00:23:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1314},"rest":"https://alion.io/mcp/rest/get_company?id=1314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoengage-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoengage-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoengage-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moengage-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoengage-customer-success-manager"}]}