{"id":1534741,"url":"https://alion.io/job/mohawk-global-chb-coordinator-4","title":"CHB Coordinator","company":{"id":2011691,"name":"Mohawk Global","domain":"mohawkglobal.com","url":"https://alion.io/company/mohawkglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53000,"max":58000,"currency":"USD","period":"year","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-19T13:29:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-12T09:01:01Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.\nWho We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.\nWe pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!\nPOSITION SUMMARY:\nThe CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team’s daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success.\nDUTIES & RESPONSIBILITIES:\nServe as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.\nBuild effective working relationships with clients through professional communication and service.\nAddress routine client inquiries and escalate complex issues as appropriate.\nSupport client satisfaction through accurate execution and proactive communication.\nProcess customs entries accurately and timely in accordance with client requirements and regulatory standards.\nReview and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.\nEnsure compliance with CBP regulations, customer SOPs, and internal procedures.\nMaintain accurate shipment records and support operational workflow efficiency.\nInvestigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.\nCollaborate with internal teams and regulatory agencies to address operational challenges.\nIdentify risks, compliance concerns, or processing errors and take appropriate corrective action.\nEscalate non-routine issues and exceptions to leadership as needed.\nCommunicate effectively with clients, CBP, partner government agencies, and internal stakeholders.\nPartner with Compliance, Transportation, and other operational teams to support shipment execution.\nParticipate in team meetings, training programs, and coaching sessions.\nSeek feedback and apply learnings to improve performance and technical expertise.\nMaintain accuracy across entry filings, documentation, and account records.\nSupport compliance with billing, file completion, and documentation requirements.\nEnsure files are processed and finalized within established service standards.\nContribute to meeting productivity, quality, and compliance KPIs.\nPerform other duties as assigned.\nBENCHMARKS FOR MEASURING SUCCESS:\nProcesses assigned customs entries accurately and within established service standards.\nConsistently meets productivity, accuracy, and compliance KPIs.\nMaintains accurate and complete documentation prior to entry filing.\nDemonstrates increasing independence in account management responsibilities.\nCommunicates effectively with clients, CBP, and internal stakeholders.\nProactively identifies and resolves routine processing issues.\nDemonstrates readiness for increased account ownership and complexity.\nSKILLS & QUALIFICATIONS:\nTechnical Skills:\nWorking knowledge of U.S. Customs regulations, entry processes, and brokerage procedures.\nAbility to process customs entries and review shipment documentation accurately.\nProficiency in CargoWise or similar customs brokerage systems.\nMicrosoft Office Suite proficiency, including Excel, Outlook, and Word.\nKnowledge of customs documentation, classification, and regulatory requirements.\nBusiness Skills:\nStrong attention to detail and documentation accuracy.\nEffective verbal and written communication.\nCustomer service and relationship management skills.\nTime management and prioritization in a deadline-driven environment.\nProblem-solving and analytical thinking.\nRequired Qualifications:\n1-2 years of experience in customs brokerage, international trade, logistics, or a related field.\nFamiliarity with customs entry processes and U.S. Customs regulations.\nStrong organizational skills and attention to detail.\nExcellent verbal and written communication skills.\nProficiency with Microsoft Office applications.\nPreferred Qualifications:\nBachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field.\nExperience utilizing CargoWise or similar brokerage systems.\nExposure to customs classification, PGA requirements, or trade compliance activities.\nCustoms brokerage industry certifications or coursework.\nOFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS\nThis position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.\nTravel Requirement: Less than 10%\nMohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nEqual Employment Opportunity is The Law\nEmployee Rights Under the FMLA\nEmployee Rights - Employee Polygraph Protection Act","description_format":"text","description_chars":6634,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T18:14:34Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.453,"p_room":0.28,"age_days":53,"expected_fill_days":23,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/mohawk-global-chb-coordinator-4","json_url":"https://alion.io/job/mohawk-global-chb-coordinator-4.json","meta":{"generated_at":"2026-10-12T19:42:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011691},"rest":"https://alion.io/mcp/rest/get_company?id=2011691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohawk-global-chb-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohawk-global-chb-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohawk-global-chb-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohawk-global-chb-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohawk-global-chb-coordinator-4"}]}