{"id":1788335,"url":"https://alion.io/job/mohawk-global-import-transportation-supervisor","title":"Import Transportation Supervisor","company":{"id":2011691,"name":"Mohawk Global","domain":"mohawkglobal.com","url":"https://alion.io/company/mohawkglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":59630},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T19:31:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T16:03:25Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":11},"description":"Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.\nWho We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.\nWe pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work!\nPOSITION SUMMARY:\nThe Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. This role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement.\nDUTIES & RESPONSIBILITIES:\nEnsure consistent service quality and timely communication across all accounts\nSupport resolution of client escalations and service concerns before manager involvement\nPartner with team members to proactively improve client satisfaction and retention\nMaintain alignment with client SOPs and service expectations\nReinforce a client first mindset through operational consistency and proactive service recovery\nOversee daily team workflow, capacity planning, and operational execution\nMaintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks\nEnsure compliance with internal SOPs, regulatory requirements, and service standards\nMonitor team productivity, service levels, and operational performance\nSupport implementation of process improvements to increase efficiency and consistency\nMaintain strong understanding of daily operational realities to effectively coach and support the team\nAct as the primary escalation point for Team Leads and operators\nResolve operational issues at the team level before escalation to management whenever possible\nDevelop employees’ critical thinking by coaching through solutions rather than simply providing answers\nReinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible\nIdentify root causes of recurring operational challenges and implement corrective actions\nSupport performance improvement conversations when operational or behavioral concerns arise\nConduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progression\nLead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goals\nFoster open, honest, and trust-based communication with employees\nDeliver difficult conversations related to performance, accountability, and behavioral expectations when necessary\nCollaborate with leadership on performance improvement plans and corrective action decisions when required\nServe as the communication bridge between frontline teams and management\nPromote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teams\nEnsure billing accuracy, shipment profitability awareness, and operational cost control\nReduce financial exposure through strong compliance and documentation oversight\nSupport KPI tracking, operational reporting, and team performance reviews\nMaintain accurate operational records and system integrity\nReinforce process discipline to minimize costly errors and service failures\nPerform other duties as assigned\nBENCHMARKS FOR MEASURING SUCCESS:\nMaintains strong team performance across productivity, service, and compliance metrics\nConducts consistent and meaningful 1:1s that drive employee growth, accountability, and engagement\nSuccessfully develops employees through structured coaching, feedback, and career pathing\nAddresses behavioral and performance issues early and effectively\nReduces escalations to management by effectively resolving team level issues\nImproves team accountability and ownership of operational challenges\nBuilds stronger team independence and future leadership readiness\nSKILLS & QUALIFICATIONS:\nTechnical Skills:\nAdvanced knowledge of import transportation operations, workflows, and compliance\nStrong proficiency in CargoWise and operational systems\nUnderstanding of service metrics, operational KPIs, and workflow analytics\nStrong knowledge of customer SOPs and escalation procedures\nStrong operational awareness across team workflows and dependencies\nBusiness Skills:\nTeam workload planning and prioritization\nPerformance management\nProcess improvement and efficiency optimization\nCustomer relationship management\nKPI interpretation and action planning\nRisk management and service recovery\nLeadership Skills:\nAdvanced 1:1 leadership and coaching skills\nPerformance accountability and behavioral coaching\nCareer pathing and employee development\nPerformance improvement planning\nDifficult conversations and conflict management\nTalent identification and succession planning\nLeadership presence and emotional intelligence\nRequired Qualifications:\n5+ years of international transportation or freight forwarding experience\n2+ years of leadership, Team Lead, or supervisory experience\nStrong understanding of import operations, compliance, and client service execution\nProven ability to manage team performance and operational priorities\nDemonstrated leadership in coaching, accountability, and employee development\nCargoWise advanced proficiency\nPreferred Qualifications:\nExperience with KPI reporting and performance analysis\nCross-functional knowledge of customs brokerage and export operations\nExperience leading process improvement initiatives\nOFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS\nThis position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.\nTravel Requirement: Minimal Travel Required\nCompensation includes a competitive salary, bonus plan, benefits, and RRSP match.\n\nMohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.","description_format":"text","description_chars":7902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T17:35:47Z"},{"event":"close","at":"2026-10-04T12:46:47Z"},{"event":"reopen","at":"2026-10-07T16:47:28Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.798,"p_room":0.9,"age_days":11,"expected_fill_days":25,"reasons":["conf:5","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":59630,"is_top_pay":false},"html_url":"https://alion.io/job/mohawk-global-import-transportation-supervisor","json_url":"https://alion.io/job/mohawk-global-import-transportation-supervisor.json","meta":{"generated_at":"2026-10-14T18:01:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011691},"rest":"https://alion.io/mcp/rest/get_company?id=2011691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohawk-global-import-transportation-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohawk-global-import-transportation-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohawk-global-import-transportation-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohawk-global-import-transportation-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohawk-global-import-transportation-supervisor"}]}