{"id":1534738,"url":"https://alion.io/job/mohawk-global-senior-customs-brokerage-chb-coordinator","title":"Senior Customs Brokerage (CHB) Coordinator","company":{"id":2011691,"name":"Mohawk Global","domain":"mohawkglobal.com","url":"https://alion.io/company/mohawkglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:42:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-19T06:40:35Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.\nWho We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.\nWe pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!\nPOSITION SUMMARY:\nThe Senior CHB Coordinator independently manages assigned accounts and complex or customs work from entry processing through billing and file closure. The role engages directly with clients, U.S. Customs, and Partner Government Agencies to resolve operational and regulatory issues within established authority. Senior Coordinators review and coach developing employees, support quality improvement, and serve as a trusted resource for advanced brokerage questions. Quality is measured through assessments recorded in eReview. The role requires broad technical proficiency, sound judgment, and minimal day-to-day supervision. Through advanced problem solving, quality review, and development of less-experienced employees, this role supports compliance, service quality, and branch performance.\nDUTIES & RESPONSIBILITIES:\nServe as the primary contact for assigned accounts, providing responsive service and timely issue resolution.\nGuide clients through complex documentation, process, cost, exam, release, and regulatory issues within established authority.\nIdentify recurring account issues and work with clients and internal teams to improve processes and prevent repeat problems.\nBuild strong client relationships through accurate, professional communication and ownership of resolution.\nIndependently manage entry work from document receipt through release, statement, billing, and file closure.\nHandle trained specialty entry types, PGAs, trade programs, and exception work accurately and within required deadlines.\nMaintain complete documentation and account records that support entry filings, client requirements, and internal audit expectations.\nConsistently meet established productivity, quality, service, and compliance KPIs.\nResolve complex entry, documentation, ABI, release, hold, exam, and account issues within established authority.\nEngage the appropriate CBP, Center, carrier, or Partner Government Agency contact, present complete facts, and document the response.\nRecognize higher-risk or novel matters, gather the relevant facts, and escalate to the appropriate internal leadership or Compliance resource.\nIdentify root causes and recommend process improvements when recurring operational or quality issues are identified.\nPartner with Compliance, Finance, Transportation, and other internal stakeholders to support account and shipment execution.\nCommunicate effectively with clients, CBP, Partner Government Agencies, carriers, and internal teams.\nShare technical knowledge, account practices, and lessons learned to improve team consistency and capability.\nProvide practical process and quality feedback to leadership based on recurring issues and audit trends.\nVerify entry, duty, fee, statement, billing, and account information for accuracy and resolve discrepancies promptly.\nComplete billing, documentation, and file-closure requirements accurately and within established service standards.\nMaintain accurate records and documentation that support regulatory, client, and internal audit requirements.\nSupport branch performance by managing assigned work efficiently and identifying preventable cost or service exposure.\nSupport onboarding and development of Associate and CHB Coordinators through coaching, guidance, and hands-on training.\nReview Associate work before transmission and perform targeted Coordinator review or audits when assigned.\nProvide specific, documented feedback and help developing employees progress toward independent proficiency.\nServe as a technical resource for less-experienced team members while escalating matters outside established authority.\nPerform other duties as assigned\nBENCHMARKS FOR MEASURING SUCCESS:\nConsistently meets or exceeds productivity, quality, service, and billing standards.\nIndependently manages assigned accounts and complex or exception work with minimal daily supervision.\nResolves client, CBP, PGA, and operational issues accurately and professionally within established authority.\nRecognizes higher-risk matters and escalates with complete facts at the appropriate point.\nSupports onboarding, coaching, and measurable development of less-experienced employees.\nPerforms accurate quality reviews and identifies recurring error patterns or process improvement opportunities.\nServes as a trusted operational and technical resource for complex brokerage matters.\nSKILLS & QUALIFICATIONS:\nTechnical Skills:\nAdvanced working knowledge of U.S. Customs regulations, entry processes, brokerage procedures, and complex account requirements.\nProficiency in CargoWise and related customs brokerage systems.\nDemonstrated proficiency in multiple specialty entry types, PGAs, trade programs, and advanced troubleshooting.\nAbility to engage clients, CBP, and Partner Government Agencies effectively on complex operational matters.\nStrong documentation review, quality control, billing, and file-management expertise.\nBusiness Skills:\nStrong client relationship management and ownership of complex issue resolution.\nSound judgment, attention to detail, and the ability to identify when additional review or escalation is required.\nStrong problem-solving and analytical skills in a deadline-driven environment.\nEffective written and verbal communication with clients, government agencies, and internal stakeholders.\nOrganization, prioritization, and workload management with minimal daily supervision.\nLeadership Skills:\nCoaching and mentoring of developing employees.\nQuality review, audit support, and constructive feedback.\nKnowledge sharing and technical leadership without formal people-management authority.\nCollaboration across teams and positive influence on service and quality standards.\nRequired Qualifications:\nDemonstrated customs brokerage experience with the ability to independently manage accounts and complex entry work.\nStrong knowledge of U.S. Customs regulations, entry processes, and compliance requirements.\nExcellent communication, organizational, problem-solving, and client-service skills.\nProficiency with Microsoft Office applications and customs brokerage systems.\nPreferred Qualifications:\nBachelor's degree in Business, Logistics, Supply Chain, International Trade, or a related field.\nCCS Certification.\nU.S. Customs Broker License or willingness to obtain.\nExperience utilizing CargoWise.\nPrior mentoring, training, quality review, or onboarding experience.\nOFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS:\nThis position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.\nTravel Requirement: Minimal\nMohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nEqual Employment Opportunity is The Law\nEmployee Rights Under the FMLA\nEmployee Rights - Employee Polygraph Protection Act","description_format":"text","description_chars":8584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Customs Brokerage","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T18:14:34Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.703,"p_room":0.55,"age_days":46,"expected_fill_days":38,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/mohawk-global-senior-customs-brokerage-chb-coordinator","json_url":"https://alion.io/job/mohawk-global-senior-customs-brokerage-chb-coordinator.json","meta":{"generated_at":"2026-10-19T10:59:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011691},"rest":"https://alion.io/mcp/rest/get_company?id=2011691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohawk-global-senior-customs-brokerage-chb-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohawk-global-senior-customs-brokerage-chb-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohawk-global-senior-customs-brokerage-chb-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohawk-global-senior-customs-brokerage-chb-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohawk-global-senior-customs-brokerage-chb-coordinator"}]}