{"id":1788343,"url":"https://alion.io/job/mohawk-global-senior-export-coordinator","title":"Senior Export Coordinator","company":{"id":2011691,"name":"Mohawk Global","domain":"mohawkglobal.com","url":"https://alion.io/company/mohawkglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:53:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T09:01:01Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.\nWho We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.\nWe pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work!\nPOSITION SUMMARY:\nThe Senior Export Coordinator plays a critical role in driving customer satisfaction, operational performance, and revenue growth by ensuring the seamless execution of Mohawk’s air and ocean export shipments as well as being a reliable resource for leadership when the need arises such as creating necessary SOPs and being a conduit for newly brought on accounts while assimilating within the branch. Through strong client, supplier, and partner collaboration, this role helps maintain service excellence across the full supply chain lifecycle. By applying advanced analytical thinking and problem-solving skills, the Senior Export Coordinator proactively resolves shipment issues, minimizes disruptions, and supports efficient freight movement across air, land, and sea. Their contribution directly strengthens customer trust, service reliability, and Mohawk’s overall export operations performance.\nDUTIES & RESPONSIBILITIES:\nManage complex export shipments and key customer accounts while delivering exceptional service and responsiveness.\nProvide proactive shipment communication, reporting, and visibility from pickup through final delivery.\nPrepare competitive quotes, rates, and customer solutions that support growth and service excellence.\nBuild strong relationships with customers, carriers, agents, and partners to support retention and business development.\nIndependently coordinate air and ocean export shipments from initiation through final delivery.\nManage export documentation, routing instructions, shipment records, and CargoWise data integrity.\nExecute specialized shipment requirements including dangerous goods, carnets, letters of credit, certificates of origin, TSA, screening, perishables, and other complex regulatory requirements.\nSupport onboarding, SOP development, process consistency, and operational best practices across assigned accounts.\nInvestigate and resolve shipment, billing, documentation, and service-related issues.\nProactively identify risks and implement solutions to minimize service disruptions.\nApply sound judgment to manage complex operational challenges and customer situations.\nEscalate issues appropriately while maintaining ownership through resolution.\nPartner with customers, carriers, agents, and internal teams to support successful shipment execution.\nAssist Team Leads and Supervisors with onboarding, cross-training, and development of junior coordinators.\nActively participate in team meetings, coaching sessions, and operational improvement initiatives.\nShare knowledge, best practices, and operational expertise to strengthen team capability.\nPrepare accurate billing, invoices, and shipment file documentation.\nEnsure shipment records, customer data, and vendor information remain accurate and current.\nSupport billing integrity, accounts receivable follow-up, and operational reporting activities.\nContribute to profitability through accurate execution, cost awareness, and operational efficiency.\nServe as a senior operational resource and subject matter expert for export activities.\nSupport onboarding and development of less experienced coordinators through coaching and mentorship.\nAssist with creating and maintaining SOPs, work instructions, and account-specific processes.\nDemonstrate leadership through accountability, professionalism, and operational expertise.\nPerform other duties as assigned\nBENCHMARKS FOR MEASURING SUCCESS:\nIndependently manages complex shipments and strategic accounts while meeting service, compliance, and KPI expectations.\nProduces accurate, timely, and competitive customer and agent quotations.\nMaintains strong operational performance through accurate file management and timely shipment execution.\nBuilds trusted relationships with customers, carriers, and overseas partners.\nSupports onboarding, cross-training, and development of less experienced coordinators.\nExpands expertise in specialized shipment requirements and advanced export operations.\nServes as a reliable operational resource for complex account and shipment needs.\nSKILLS & QUALIFICATIONS:\nTechnical Skills:\nAdvanced knowledge of air and ocean export operations, documentation, and freight forwarding processes.\nProficiency in CargoWise and freight forwarding systems.\nExperience with specialized shipment types including dangerous goods, carnets, TSA requirements, screenings, and other regulatory programs.\nStrong analytical and reporting skills with proficiency in Microsoft Office Suite, including Excel.\nKnowledge of international logistics, supply chain operations, and customer-specific requirements.\nBusiness Skills:\nStrong customer service and relationship management skills.\nExcellent verbal and written communication.\nAdvanced problem-solving and decision-making abilities.\nStrong organizational skills and ability to manage multiple priorities.\nAttention to detail, accountability, and operational ownership.\nAbility to perform effectively in fast-paced and high-pressure environments.\nLeadership Skills:\nCoaching, mentoring, and onboarding support for junior team members.\nLeadership through influence, expertise, and collaboration.\nKnowledge sharing and operational guidance.\nContinuous improvement mindset and process improvement support.\nStrong judgment and professionalism in complex operational situations.\nRequired Qualifications:\n3-5 years of export freight forwarding experience.\nDemonstrated expertise across core export operations and shipment execution.\nStrong communication, problem-solving, and organizational skills.\nAdvanced proficiency in Microsoft Office applications, including Excel.\nAbility to manage complex shipments and customer requirements independently.\nStrong attention to detail and ability to perform under pressure.\nPreferred Qualifications:\nCargoWise experience.\nAssociate's or Bachelor's degree in Logistics, Supply Chain, Business, Accounting, or a related field.\nKnowledge of international logistics and supply chain management.\nExperience with specialized shipment handling and regulatory requirements.\nOFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS\nThis position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.\nTravel Requirement: Minimal Travel Required\nMohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\nEqual Employment Opportunity is The Law\nEmployee Rights Under the FMLA\nEmployee Rights - Employee Polygraph Protection Act","description_format":"text","description_chars":8246,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-03T17:35:47Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.839,"p_room":1,"age_days":9,"expected_fill_days":39,"reasons":["conf:4","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/mohawk-global-senior-export-coordinator","json_url":"https://alion.io/job/mohawk-global-senior-export-coordinator.json","meta":{"generated_at":"2026-10-12T17:43:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2011691},"rest":"https://alion.io/mcp/rest/get_company?id=2011691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohawk-global-senior-export-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohawk-global-senior-export-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohawk-global-senior-export-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohawk-global-senior-export-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohawk-global-senior-export-coordinator"}]}