{"id":1559508,"url":"https://alion.io/job/mohawk-industries-customer-servicewarehouse-associate-ct","title":"Customer Service/Warehouse Associate - CT","company":{"id":2042092,"name":"Mohawk Industries","domain":"mohawkind.com","url":"https://alion.io/company/mohawkind","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2247},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-19T17:30:28Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.\nOur close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.\nDal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment.\nPrimary Objective\nPerforms a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.\nPrimary Function and Scope\nPerforms various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.\nAddresses and resolves customer complaints (returns and order errors).\nPerforms various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.\nPerforms various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.\nWait on customers and prepare sales slips.\nProduces daily sales reports.\nPerforms a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.\nPerforms receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.\nOperates crane forklift equipment.\nMaintains a clean and organized facility by sweeping, trash, restroom cleaning, and general office maintenance, etc.\nMaintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.\nPerforms other related duties as required.\nExperience and Knowledge Required\nHS diploma or equivalent experience;\n1+ years of customer service experience and warehouse experience\nCrane Forklift Experience is a plus\nCompetencies\nOrganization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.\nOther Pertinent Job Information\nWhile performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.\nWe offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.\nDal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!\nActive military, transitioning service members and veterans are strongly encouraged to apply.\nMohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.","description_format":"text","description_chars":4672,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Natural Stones","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-01T03:28:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 33 · green card filings: 5","filings_12m":33,"filings_prev_12m":23,"green_card_filings_12m":5,"median_offered_wage_usd":139868,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.404,"p_room":0.28,"age_days":33,"expected_fill_days":15,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mohawk-industries-customer-servicewarehouse-associate-ct","json_url":"https://alion.io/job/mohawk-industries-customer-servicewarehouse-associate-ct.json","meta":{"generated_at":"2026-10-19T21:02:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2042092},"rest":"https://alion.io/mcp/rest/get_company?id=2042092"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohawk-industries-customer-servicewarehouse-associate-ct"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohawk-industries-customer-servicewarehouse-associate-ct"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohawk-industries-customer-servicewarehouse-associate-ct"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohawk-industries-customer-servicewarehouse-associate-ct\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohawk-industries-customer-servicewarehouse-associate-ct"}]}