{"id":1370308,"url":"https://alion.io/job/mohegan-sun-hotel-operations-supervisor","title":"Hotel Operations Supervisor","company":{"id":1792161,"name":"Mohegan Sun","domain":"mohegansun.com","url":"https://alion.io/company/mohegansun","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":38,"ghost_share":0,"stale_share":0.921,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uncasville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-20T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T04:53:15Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":109},"description":"JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES\nIF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE\nJob Description\nPosition Summary:\nThis position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.\nPrimary Duties and Responsibilities: includes but not limited to:\nAssists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff\n\nAddresses all Guest concerns in a timely manner\n\nEnsures back-up reports are run and documents are current\n\nRuns and reviews Manual over-ride report and room revenue potential\n\nResponsible for the completion of the over the credit and non-zero reports\n\nCompletes the preparation, arrival and departure of all corporate, convention and bus groups\n\nMonitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results\n\nMonitors the accurate completion of daily room blocking (i.e. deposits and accessible rooms)\n\nProcesses due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack\n\nPerforms the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions\n\nSecondary Duties and Responsibilities:\nAssists guests in making dinner and spa reservations as well as transportation needs\n\nKeeps staff aware of the Current Guest Service Scores and develops ways to increase them\n\nPerforms pre-shift meetings on an hourly basis to keep staff informed of changes\n\nMinimum Education and Qualifications:\nHigh School Diploma or equivalent\n\nTwo years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel\n\nCompetencies: Incumbent will master the following competencies while in this position:\nExcellent written and verbal communication skills\n\nStrong organizational and multi-tasking skills and the ability to delegate tasks\n\nBasic computer skills in Microsoft Word, Excel and Outlook\n\nKnowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations\n\nExtensive knowledge of the property and local areas and destinations\n\nPossesses a high level of maturity to deal with the most discriminating guest requests and requirements\n\nKnowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment\n\nTraining Requirements:\nKnowledge of Mohegan Sun corporate and department policies and procedures\n\nMust attend all appropriate Human Resources Supervisor Training classes\n\nPhysical Demands and Work Environment:\nOffice work environment\n\nMust be able to stand, reach, bend or sit for extended periods of time\n\nMust be able lift up to 100 lbs.\n\nMust be able to work various shifts and flexible hours\n\nThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.\nWork Shift:\nRegularKnock, knock. Hear that sound? That's opportunity!\n.\nMohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.","description_format":"text","description_chars":3689,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-28T03:48:16Z"},{"event":"close","at":"2026-10-25T03:29:55Z"},{"event":"reopen","at":"2026-11-02T18:45:40Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.207,"p_room":0.28,"age_days":109,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/mohegan-sun-hotel-operations-supervisor","json_url":"https://alion.io/job/mohegan-sun-hotel-operations-supervisor.json","meta":{"generated_at":"2026-11-06T10:45:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792161},"rest":"https://alion.io/mcp/rest/get_company?id=1792161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmohegan-sun-hotel-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmohegan-sun-hotel-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmohegan-sun-hotel-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mohegan-sun-hotel-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmohegan-sun-hotel-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1370308}},{"tool":"search_jobs","arguments":{"company":"mohegansun.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1370308},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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