{"id":2558261,"url":"https://alion.io/job/moldcell-billing-systems-support-engineer-moldcell","title":"Billing Systems Support Engineer - Moldcell","company":{"id":57182,"name":"Moldcell","domain":"moldcell.md","url":"https://alion.io/company/moldcell","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chișinău, Moldova"],"countries":["MD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:53:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T00:41:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a technically strong and operationally focused professional to join the Billing Support team. The role combines production support, incident management, systems analysis, and operational coordination for Billing platforms and related services.\nThe ideal candidate should have solid technical troubleshooting capabilities, understand IT service management principles (ITIL), and demonstrate initiative, ownership, and strong operational discipline in a dynamic production environment.\nMain Duties and Responsibilities:\n* Ensure daily operational support for Billing Systems and related applications;\n* Monitor, maintain, and troubleshoot production services and integrations;\n* Investigate incidents, perform root cause analysis, and coordinate issue resolution;\n* Manage and prioritize incidents according to SLA and operational impact;\n* Support deployment, configuration, and integration of new services and applications;\n* Collaborate with technical teams, vendors, and business stakeholders to ensure service continuity;\n* Participate in change management and production release activities;\n* Create and maintain operational procedures, knowledge base articles, and technical documentation;\n* Contribute to process improvement initiatives and operational optimization;\n* Provide operational support and technical assistance within the team environment.\nCompetence and Education:\n* University degree in Computer Science, Information Technologies, or related field;\n* Good understanding of IT infrastructure, applications, and production support processes;\n* Understanding of ITIL principles, especially Incident and Problem Management;\n* English - technical and communication level.\nQualifications:\n* Minimum 1 years of experience in IT Operations, Technical Support, Billing Support, or similar environment;\n* Experience working with production systems and critical business applications;\n* Good knowledge of SQL and databases;\n* Experience with Linux/UNIX environments and scripting is considered an advantage;\n* Experience with PL/SQL, XML, REST/SOAP APIs, Java, or shell scripting would be a plus;\n* Familiarity with monitoring, ticketing, and incident management tools;\n* Experience in telecom or billing systems environment represents an advantage.\nPersonal Qualities:\n* Strong analytical and problem-solving skills;\n* Technical mindset with operational ownership attitude;\n* Ability to work under pressure and manage critical incidents;\n* Good organizational and prioritization skills;\n* Proactive and responsible approach;\n* Strong communication and collaboration skills;\n* Customer and service-oriented mindset;\n* Fast learner, adaptable, and results-driven;\n* Good communication skills in Romanian, Russian, and English.\n\nPrin aplicare, vă exprimați acordul privind procesarea datelor dvs cu caracter personal și păstrarea acestora pe un termen de 12 luni din data aplicării.\n\nПодавая заявку, Вы выражаете свое согласие относительно обработки Ваших персональных данных и их хранения в течение 12 месяцев с даты подачи заявки.\n\nBy applying, you express your agreement regarding the processing of your personal data and their retention for a period of 12 months from the application date.","description_format":"text","description_chars":3218,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Romanian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-14T19:53:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/moldcell-billing-systems-support-engineer-moldcell","json_url":"https://alion.io/job/moldcell-billing-systems-support-engineer-moldcell.json","meta":{"generated_at":"2026-10-17T02:37:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57182},"rest":"https://alion.io/mcp/rest/get_company?id=57182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmoldcell-billing-systems-support-engineer-moldcell"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmoldcell-billing-systems-support-engineer-moldcell"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmoldcell-billing-systems-support-engineer-moldcell"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/moldcell-billing-systems-support-engineer-moldcell\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmoldcell-billing-systems-support-engineer-moldcell"}]}