{"id":1514243,"url":"https://alion.io/job/molly-maid-services-customer-service-representative-4","title":"Customer Service Representative","company":{"id":1980780,"name":"Molly Maid","domain":"mollymaid.com","url":"https://alion.io/company/mollymaid-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":70,"open_postings":368,"ghost_share":0.495,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-05T10:27:01Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-05T11:59:26Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":91},"description":"Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?\nAs a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.\nReady to join a company and a team that will support you? Apply today - we’re ready for you!\nPrior customer service, office or cleaning experience preferred but not required!\nThis job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.\nFull-time. No nights. No weekends. No holidays.\nReceive a guaranteed minimum wage of $15.00 per hour with the ability to make up to $800.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!\nWe provide:\nPaid training on our proven systems that delight customers. Come grow with us!\nA stable and consistent work schedule\nA fun culture where success is celebrated as a team\nAccess to ongoing training \nBranded and comfortable clothing\nAdvancement opportunities - we promote from within!\n\nIf you like working with friends, working as a team, and growing in a career, APPLY NOW!\nBenefits & Pay\nThe pay range for this position is $15-$18 and is dependent on your experience.\n[insert pay and benefits details here]\nEarn paid time off weekly, up to 10 days per year\nEarn one day of sick time off for every 8 weeks worked\nEarn a 2% company match for your 401k contributions\nAs a Customer Service Representative, you will be responsible for:\nGrow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!\nCommunicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.\nPromote our culture and team - Embrace our culture of teamwork and let your positive attitude energize the team.\nCustomer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.\nThis job will be a great fit for you if…\n You feel energized when talking with customers over the phone. \nYou can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together.\nYou can meet customer expectations to deliver an experience that they will recommend to their friends and family.\nYou take pride in your attention to detail and a job well done.\nYou are comfortable with a computer and technology, especially Microsoft office.\nYou have strong interpersonal, oral and written communication skills.\nYou can multi-task, prioritize, and manage time effectively.\nJob Requirements\nMinimum requirements to be considered for this position.\nLegally authorized to work in the United States\nComplete a background check\nYou are available to work Monday through Friday during the day, 8am to 5pm.\nBilingual English/Spanish is helpful but not required\nReady for a fresh start where you can be your best?\nIf that’s you, APPLY TODAY!\nIf you meet the requirements for this position, our system will schedule you for an interview immediately.\n“You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.”","description_format":"text","description_chars":4214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-09-30T08:56:35Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.199,"p_room":0.28,"age_days":91,"expected_fill_days":36,"reasons":["conf:0","evergreen","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/molly-maid-services-customer-service-representative-4","json_url":"https://alion.io/job/molly-maid-services-customer-service-representative-4.json","meta":{"generated_at":"2026-11-05T13:18:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1980780},"rest":"https://alion.io/mcp/rest/get_company?id=1980780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmolly-maid-services-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmolly-maid-services-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmolly-maid-services-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/molly-maid-services-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmolly-maid-services-customer-service-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1514243}},{"tool":"search_jobs","arguments":{"company":"mollymaid.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1514243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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