{"id":1259047,"url":"https://alion.io/job/momentivesoftware-customer-success-coordinator","title":"Customer Success Coordinator","company":{"id":1765185,"name":"Momentive Software","domain":"momentivesoftware.com","url":"https://alion.io/company/momentivesoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":308},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T19:54:46Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T14:51:58Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description\nDUTIES & RESPONSIBILITIES:\nDevelop and maintain strong client relationship throughout the customer lifecycle\nBasic knowledge of platform system and tools\nProvide best practices to clients\nStrive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly\nLessons learned are identified and shared with the relevant teams\nEngage with customer to promote software adoption and onboarding strategies\nProvides renewal sales quotations and responds to requests for proposals\nManage book of business\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\nExperience:\no Requires 0 to 2 years of related experience\no Requires a bachelor’s degree\no Must have excellent analytical and problem solving skills\no Must have the ability to work independently and handle multiple priorities and deadlines simultaneously\n· Computer/Technical:\no Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook\no Demonstrate ability to learn and understand basic office software applications\no Salesforce experience is a plus\nOther Skills:\no Excellent verbal and written communication, organization and follow up skills\no Excellent relationship building skills and ability to work both individually and as a member of a team are necessary\no Ability to work effectively within a fast-paced, deadline-driven environment\no Strong client focus with exceptional collaborative and influencing skills\n\nWORKING CONDITIONS:\n1. Normal office environment\n2. Extending viewing of computer screens\n3. Some overnight travel required\nESSENTIAL FUNCTIONS:\n· Frequently sits at a computer terminal and desk\n· Frequently walks to other areas within or outside of the department to distribute or gather information\n· Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending\n· Stooping, crouching while filing; occasional reaching, twisting, turning\n· Frequent handling of files, pencils, and paper; frequent keyboarding, writing, and other duties requiring fingering\n· Continuous hearing\n· Use of near/midrange/far vision and speaking to disseminate information\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Vision Benefits\n401(k) Savings Plan with Company Match\nFlexible Planned Paid Time Off\nGenerous Sick Leave\nInclusive & Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nCommitment to Community Involvement\nEmployer-Paid Parental Leave\nEmployer-Paid Short-Term Disability\nRemote Work Flexibility\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 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