{"id":1259085,"url":"https://alion.io/job/momentivesoftware-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1765185,"name":"Momentive Software","domain":"momentivesoftware.com","url":"https://alion.io/company/momentivesoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-02-20T00:00:00Z","employer_posted_date":"2026-02-20","last_verified_at":"2026-10-22T09:39:36Z","board_verified":false,"closed_at":null,"days_open":246,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":246},"description":"Job Description\nThe Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product.\nDUTIES & RESPONSIBILITIES:\nBuild and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service\n\nLearn the inner workings of a member-management SaaS platform\n\nTroubleshoot and resolve client reported issues\n\nTrain clients on how to best use a highly configurable platform\n\nProvide reporting to clients on the status of support cases\n\nWork with the Product Development team to address bugs and advance the product\n\nOther duties as assigned.\n\nWe are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\nExperience:\nHigh school diploma or its equivalent\n\nRequires 1-2 years of customer service experience\n\nExperience in a call-center environment preferred\n\nRelevant work experience preferred\n\nAbility to work well in a team environment and collaborate with all levels of staff\n\nCapability to manage up and escalate as needed depending on the situation\n\nAptitude to multi-task and prioritize while staying organized and managing time effectively\n\nCapacity to handle difficult situations effectively in a fast-paced environment\n\nAbility to understand technical jargon and communicate it to clients who have limited technical knowledge\n\nCapability to think and act independently and apply critical thinking\n\nExcellent interpersonal skills, with a positive, friendly, and helpful attitude\n\nComputer/Technical:\nStrong technical knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook\n\nExperience with HTML and CSS\n\nDemonstrate ability to learn and understand basic office software applications\n\nPrior experience supporting software applications desired\n\nOther Skills:\nStrong organizational skills\n\nExcellent verbal and written communication skills\n\nTelephone skills/etiquette; call screening\n\nAbility to prioritize work and handle multiple tasks\n\nExcellent time management skills\n\nAttention to detail\n\nAbility to learn new technologies.\n\n#LI-AC1 #momentivesoftware\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Optical Benefits including Dependents\nFlexible Planned Paid Time Off and Sick Leave\nInclusive and Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nPassionate About Community Involvement\nCompany-Paid Life Insurance Coverage\nHybrid Work Arrangement\nHazard Pay\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 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