{"id":1259078,"url":"https://alion.io/job/momentivesoftware-product-support-engineer","title":"Product Support Engineer","company":{"id":1765185,"name":"Momentive Software","domain":"momentivesoftware.com","url":"https://alion.io/company/momentivesoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-03T00:00:00Z","employer_posted_date":"2026-07-03","last_verified_at":"2026-10-02T20:04:59Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Job Description\nResponsibilities\nTriage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions\n\nProvide troubleshooting, technical, and software advice and suggestions\n\nConduct trainings and create documentation for team members and users\n\nHelp create test cases and perform user acceptance testing for large feature deployments\n\nBecome a subject matter expert for our product and its features\n\nQualifications\nBS in Computer Science, Engineering or related field, or relevant experience\n\n2+ years of experience with manual cross browser testing\n\n2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases\n\nExcellent problem-solving skills with a strong attention to detail\n\nExcellent verbal and written communication skills\n\nMust be a self-starter who thrives in a team-oriented environment\n\nProven propensity to learn new technologies quickly\n\nExperience with CRM software systems, web content management systems, membership management systems or other association software tools\n\nTechnical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools\n\nExperience working in Agile methodologies\n\nExperience in Jira or related test management/bug tracking tools\n\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Optical Benefits including Dependents\nFlexible Planned Paid Time Off and Sick Leave\nInclusive and Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nPassionate About Community Involvement\nCompany-Paid Life Insurance Coverage\nHybrid Work Arrangement\nHazard Pay\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nAll persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.","description_format":"text","description_chars":3715,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-09-25T19:54:46Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.199,"p_room":0.28,"age_days":91,"expected_fill_days":20,"reasons":["conf:22","urgency","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/momentivesoftware-product-support-engineer","json_url":"https://alion.io/job/momentivesoftware-product-support-engineer.json","meta":{"generated_at":"2026-10-03T03:22:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3099,"day_limit":5000,"remaining_today":1901,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}