{"id":1259077,"url":"https://alion.io/job/momentivesoftware-software-product-specialist","title":"Software Product Specialist","company":{"id":1765185,"name":"Momentive Software","domain":"momentivesoftware.com","url":"https://alion.io/company/momentivesoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":656},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T00:00:00Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-18T16:27:52Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":95},"description":"Job Description\nPrimary Duties:\nInvestigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.\n\nResearch and implement innovative solutions to meet evolving client needs, expanding your technical expertise.\n\nDeliver exceptional client support via phone and email, honing your communication and problem-solving abilities.\n\nCollaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.\n\nProactively monitor incoming support requests, gaining insights into client challenges and platform performance.\n\nParticipate in quality assurance testing, contributing to the delivery of high-quality product releases.\n\nDevelop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.\n\nCreate user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.\n\nOther duties as assigned.\n\nRequired Qualifications:\nA four-year degree from an accredited institution\n\n1-2 years of professional work experience, preferably in a technical and/or training field\n\nFluency in English with excellent verbal and written communication skills\n\nAbility to work in the U.S. without sponsorship\n\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Optical Benefits including Dependents\nFlexible Planned Paid Time Off and Sick Leave\nInclusive and Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nPassionate About Community Involvement\nCompany-Paid Life Insurance Coverage\nHybrid Work Arrangement\nHazard Pay\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nAll persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Nonprofits & Foundations","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-09-25T19:54:46Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.654,"p_room":0.36,"age_days":95,"expected_fill_days":58,"reasons":["conf:37","urgency","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/momentivesoftware-software-product-specialist","json_url":"https://alion.io/job/momentivesoftware-software-product-specialist.json","meta":{"generated_at":"2026-10-20T14:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765185},"rest":"https://alion.io/mcp/rest/get_company?id=1765185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmomentivesoftware-software-product-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmomentivesoftware-software-product-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmomentivesoftware-software-product-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/momentivesoftware-software-product-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmomentivesoftware-software-product-specialist"}]}