{"id":2614716,"url":"https://alion.io/job/momentum-application-support-specialist","title":"Application Support Specialist","company":{"id":2349416,"name":"Momentum","domain":"momentum.co.za","url":"https://alion.io/company/momentum-co-za","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"eRecruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-15T11:55:35Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T00:42:41Z","board_verified":false,"closed_at":"2026-10-23T00:42:41Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Introduction\nThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.\nDisclaimer\nAs an applicant, please verify the legitimacy of this job advert on our company career page.Role Purpose\nTo investigate, analyse, resolve and advise on support issues in a business application support environment.\nAdditionally provide technical support for a portfolio of applications within the Application Operations area of the business.\nRequirements\nQualifications\nMatric (Grade 12) certificate\n3 years tertiary qualification or a relevant IT qualification \nExperience\nMinimum 2 years support analyst or senior application support experience \nBasic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.\nExposure at application and business transaction level using application log files and SQL database queries\nCommitment to performing routine as well as investigation/analysis work tasks\nO2 experience - is this non-negotiable\nDuties & Responsibilities\nParticipation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.\nAddressing advanced customer business and technical queries.\nAssist with providing and implementing temporary workarounds.\nReview and improve operational requirements relating to the business processes.\nCoordinate and manage maintenance requests between the Business and IT.\nEnsure that request, are timeously resolved.\nEnsure that all the documentation exists and that sign-off is obtained on all system releases (SAS 70 requirements).\nAlign business processes.\nEnsure that system requests accommodate all information and detail required in order for IT to affect the request as timeously and correctly as possible.\nAnalysis of system requests at all times in order to identify inefficient business process, training requirements and system enhancements.\nRecommend developments on Business Processes with the view on maximising efficiency and minimising administrative costs.\nEnsure that regular interaction and exchange of information is achieved between IT and the business.\nEnsure proper system/test documentation and safe keeping thereof.\nKnowledge transfer to business partners and technical support on daily basis.\nCompetencies\nExamining Information\nInterpreting Data\nProviding Insights\nInteracting with People\n Articulating Information","description_format":"text","description_chars":2850,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Life Insurance & 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