{"id":2545747,"url":"https://alion.io/job/momentum-quality-controller","title":"Quality Controller","company":{"id":2349416,"name":"Momentum","domain":"momentum.co.za","url":"https://alion.io/company/momentum-co-za","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"eRecruit","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:43:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T06:50:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Introduction\nThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za.\nDisclaimer\nAs an applicant, please verify the legitimacy of this job advert on our company career page.Role Purpose\nThe purpose of the role is to bring about high-quality service by overseeing the quality of operational team's output and client interactions within an agreed SLA and to ensure exceptional service processing and effective execution of operational functions.\nRequirements\nExperience\nMinimum of 4 years of experience (Quality Assuaurance) \nFinancial service provider/employee benefits required \nQualifications ?\nMatric \nRelevant Business Qualification \nAdditional Information\nThis role is on a Pay for Performance remuneration structure.\nDuties & Responsibilities\nCheck and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.\nIdentify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on up-skilling and development to the operational management team.\nContribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.\nIn collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy. \nContribute and ensure compliance to relevant legislation and risk mitigation strategies.\nDeliver on service level agreements to ensure that the overall client expectations are managed.\nMake recommendations to improve client service and fair treatment of clients within area of responsibility.\nParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.\nAdopt a performance culture that exceeds service delivery expectations, maint-aining high quality output within service level agreement.\nAdopt a culture of accountability for personal, regional and cross-regional queue management to ensure full-time turn-around time of quality control items is maintained.\nUnderstand impact of quality effort to overall client experience.\nTake full accountability for personal management of own standard delivery service.\nBuild strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.\nExceed client expectation by adopting a cross regional team culture.\nPositively influence and participate in change initiatives.\nContinuously develop own expertise in terms of operational process changes, industry and legislation knowledge.\nContribute to continuous innovation through the development, sharing and implementation of new ideas.\nTake ownership for driving career development.\nManage financial and other company resources under your control with due respect.\nProvide input into the risk identification processes and communicate recommendations in the appropriate forum.\nCheck and verify all operational processes and client interactions timeously and accurately to avoid reworks and late processing penalties.\nAdopt a culture of excellence ensuring zero defects / errors in overall client experience from Momentum Corporate operational teams. \nCompetencies\nCollaboration.\nCustomer Orientation.\nImpact and influence.\nAccountability.\nAdaptability.\nAttention to detail.\nCommunication 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