Strategy & Operations Associate / Manager (Vertical AI B2B - Hybrid)

About Momos

Momos is building AI agents for unforgettable hospitality. Our agents power the end-to-end guest experience for some of the largest hospitality brands in the world, including Burger King and Popeyes-helping them understand their guests, resolve issues, strengthen relationships, and improve operations across thousands of locations.

We are an international company backed by leading global investors, and we are growing quickly.

Vietnam is at the center of that growth. We are building what we call our AI Village: a dense community of exceptionally smart, hungry, and AI-native people who want to build category-defining products together. Vietnam is already our largest and fastest-growing office. It is not a satellite office or an outsourced delivery center-it is a core part of Momos’ global strategy and where many of our most important teams and capabilities are being built.

About the role

We are looking for a heat-seeking missile for pain.

This is not a role with a neat box around it. You will go wherever the company’s hardest and most important problems are, figure out what is actually happening, and help solve them.

One month, you might launch a new operating process or help us enter a market. The next, you might diagnose why a key metric is underperforming, build the business case for a new initiative, unblock a cross-functional project, or turn a messy spreadsheet and five competing opinions into a clear decision.

You do not need to come from one specific background. You might be an ex-consultant, banker, business analyst, product manager, startup operator, or simply an unusually capable generalist. We care less about the label on your previous job than whether you can think clearly, learn quickly, use AI fluently, and take complete ownership of difficult problems.

This role is for someone who wants to eat, sleep, and breathe startups-not someone looking for a predictable lane or a perfectly defined job description.

What you’ll do

• Find the highest-impact problems across the company and drive them through to resolution.
• Break ambiguous questions into structured analyses, clear recommendations, and executable plans.
• Lead cross-functional initiatives spanning product, go-to-market, finance, customer operations, and international expansion.
• Build the models, dashboards, processes, and operating rhythms needed to help Momos scale.
• Work closely with company leadership to evaluate opportunities and make important decisions.
• Use AI aggressively to research, analyze, automate, prototype, and move faster.
• Step into operational gaps when something important does not yet have a clear owner.

Requirements

Experience

• Associate: 1-3 years of experience in management consulting, investment banking or private equity, a business or product analyst role, or an operating role at a high-growth startup
• Manager: 4-6 years in the same backgrounds, with a track record of owning ambiguous, cross-functional projects end-to-end and presenting directly to senior leadership - not just supporting someone else's initiative

Core skills

• Strong written and spoken English
• Advanced Excel, plus working comfort with at least one data/BI tool (SQL, Power BI, Tableau, or similar)
• Demonstrated use of AI tools in day-to-day work - research, analysis, automation, or prototyping
• Strong analytical thinking combined with a bias toward action

You might be a fit if

• You are relentlessly resourceful and naturally gravitate toward difficult, messy problems.
• You combine strong analytical thinking with a bias toward action.
• You can move comfortably between strategy, data, process, and hands-on execution.
• You communicate clearly and can bring structure to people with different perspectives.
• You learn unusually quickly and do not need extensive instructions before getting started.
• You hold a high bar for your own work and are willing to do whatever the problem requires.
• You are genuinely excited about AI and already use it to improve how you think and work.
• You want to build in person alongside an ambitious team in Vietnam.
• You have experience in consulting, banking, business analysis, product, operations, or a high-growth startup-or can demonstrate equivalent horsepower through another path.

What success looks like

Within your first year, you will have solved several problems that materially changed how Momos operates or grows. You will become someone leadership and teams trust with the company’s most important, ambiguous, and cross-functional challenges.

The scope and level of the role-Associate or Manager-will be calibrated to the experience and capabilities of the person we hire.

Benefits

Why Join Momos?

• Mission-driven, fast-paced, entrepreneurial environment
• Collaborative, flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices worldwide, with global travel medical coverage
• Cross-cultural team bonding and networking

Equal Opportunity

Momos is an equal-opportunity workplace that embraces diversity and different cultures. We started as an international company and know that building an organization with diverse experiences, perspectives, and opinions allows our team to grow and excel.

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