{"id":2204988,"url":"https://alion.io/job/mon-ami-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1992900,"name":"Mon Ami","domain":"monami.io","url":"https://alion.io/company/monami-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:56:09Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T00:39:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Company\nMon Ami builds modern technology for the growing sector of aging and disability services. We’re a women-founded, mission-driven startup tackling the $100B+ social services market to enable the delivery of life-sustaining services for older adults and people with disabilities.\nOur customers are large public agencies (think state departments on aging, or state departments of health) across the country who coordinate complex networks of care, but who are currently wasting 60% of their time on administrative paperwork that can be digitized and automated. Mon Ami’s cloud-based solutions allow them to streamline workflow, increase capacity to serve more people, and track outcomes. We have raised over $15M in capital and are backed by leading VCs in healthcare and SaaS, including Ulu Ventures, Maverick Ventures, Pivotal Ventures, and others.\nAbout the Role\nOur customers are on the frontlines of providing life-sustaining services to older adults and people with disabilities. We're looking for a Customer Support Specialist who is eager to support them with empathy, problem-solving skills, and a deep understanding of Mon Ami's platform.\nThis role is highly user-facing, with a focus on building trust and ensuring customers feel supported every step of the way. You'll be responsible for triaging and resolving tickets, managing and developing Help Center resources, and collaborating closely with product, engineering, and data teams to address customer needs. Success in this role means customers receive timely, thoughtful support that enables them to deliver essential services in their communities.\nNote: This position is remote but requires availability between 9:00 AM - 5:00 PM Eastern Time.\nPrimary Responsibilities\nBecome a product expert: Build deep Mon Ami product knowledge so you can efficiently triage tickets, resolve issues, and provide product education to users.\nDeliver excellent customer experiences: Communicate clearly, empathetically, and with a focus on solutions.\nPartner cross-functionally: Work with engineering, product, and data teams to resolve technical issues - for example, by writing detailed bug reports engineers can reproduce.\n Grow self-service support: Develop and maintain Help Center resources (articles, video tutorials, FAQs) so customers can find answers on their own.\nSpot patterns: Track and report recurring issues to identify opportunities for product and process improvements.\nAbout You\nEducation or experience: B.A./B.S. degree or equivalent relevant experience.\nSupport background: 1-3+ years of customer support or other client-facing experience, with a proven ability to make customers feel heard and supported.\nAnalytical and collaborative: Strong problem-solving skills and evidence of effective teamwork.\n Communication: Excellent oral and written communication skills (email, Slack, virtual meetings).\nOrganized: Highly organized with meticulous attention to detail.\nEmpathy: Exceptional empathy and listening skills - you can diffuse tension and build trust.\nPace: Comfortable in a fast-paced environment and committed to \"doing things the right way.\"\n Tooling: Strong computer skills and familiarity with web-based applications (Google Workspace, Microsoft Office, Notion, Zendesk, Zoom).\nBonus: SaaS company experience; hands-on with Zendesk or similar support platforms; familiarity with aging services, disability services, or healthcare.\nOur Culture\nWe value high performance and high enjoyment. In addition to having the privilege of working hard on a mission we believe in, we get to do it on a team of people we genuinely respect and like being around. Our hybrid/remote company of ~40 gets together in person 2x per year for team-proposed activities like board games, cooking competitions, and time in nature. In between those retreats, we make time for 1-1 connections across the company. We have a flat hierarchy: ideas for innovation that come from our interns make it into the hands of our users. Founded by two women of color, we know diversity in our team leads to higher quality decisions, so we continually invest in recruiting from under-represented groups and maintaining an inclusive environment.\nBenefits\nThe expected salary range for this position is between $60,000 and $70,000. The actual compensation will be determined based on experience and other factors permitted by law.\nHealth insurance, 15 days PTO (20 days after year two), and sick leave.\n401K, disability insurance, FSA, and HSA.\nGenerous paid family leave.\nThe opportunity to do work that matters with a team that treats one another with respect and kindness.\nTo Apply\nSend a resume or LinkedIn and cover letter to .\nA word about cover letters: Short ones are great - we just want to know what drew you to this opportunity and why you could be a good fit.","description_format":"text","description_chars":4853,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-09T22:56:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":7,"reasons":["conf:6","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/mon-ami-customer-support-specialist","json_url":"https://alion.io/job/mon-ami-customer-support-specialist.json","meta":{"generated_at":"2026-10-12T10:35:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1992900},"rest":"https://alion.io/mcp/rest/get_company?id=1992900"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmon-ami-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmon-ami-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmon-ami-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mon-ami-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmon-ami-customer-support-specialist"}]}