{"id":433269,"url":"https://alion.io/job/monaco-client-operations","title":"Client Operations","company":{"id":19526,"name":"Monaco","domain":"monaco.com","url":"https://alion.io/company/monaco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-20T20:45:54Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-01T08:15:23Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":72},"description":"Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6-10 disconnected tools into a single platform built for the AI era.\nWe launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.\nWe've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.\nCome join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.\nAbout the role\nWe're looking for a Client Operations hire to own three functions that sit at the center of the customer experience: customer support, client operations, and product operations. This is a unique, high-leverage role - you'll answer the hardest customer questions, execute strategic work on customers' behalf, and act as the connective tissue between EPD, GTM, and the customer. Today these three functions live in one role; as Monaco scales, they will split into three distinct teams, and this role is the foundation for all of them. You'll partner closely with Launch Operations and Forward-Deployed Account Executives across the entire customer lifecycle. We're looking for someone who moves fast, holds an extremely high bar for quality, and wants to build the operational backbone of a company in real time.\nWhat you'll do\nCustomer Support\nAnswer how-to questions and resolve customer issues quickly and completely, owning them through to resolution\n\nCoordinate with EPD on bugs - reproduce, triage, and escalate issues, and close the loop with customers when fixes ship\n\nTurn recurring questions into documentation, playbooks, and product feedback so the same issue never has to be solved twice\n\nClient Operations\nOwn the more strategic and complex work we execute on behalf of customers, ensuring it's delivered at a consistently high standard\n\nBuild repeatable processes and quality controls for customer-facing operational work as volume scales\n\nPartner with Launch Operations and FDAEs to support customers across the entire lifecycle, from onboarding through renewal and expansion\n\nProduct Operations\nServe as the conduit between EPD, GTM, and the customer on internal projects\n\nHelp ship new features and migrate functionality, coordinating rollouts across teams and customers\n\nGather customer feedback on new features and iterate quickly, delivering fast, high-signal feedback loops back to EPD\n\nWhat we're looking for\nExceptional written and verbal communication - you can explain a product clearly to a customer and a bug precisely to an engineer\n\nStrong operational instincts with a track record of building processes where none existed\n\nHigh ownership and comfort operating across multiple functions at once - you triage, prioritize, and execute without being told what to do\n\nTechnical enough to work closely with EPD - you can reproduce issues, understand product mechanics deeply, and speak credibly about how things work\n\nRelentless work ethic and an extremely high bar for quality\n\nComfort operating in ambiguity at an early-stage company where processes don't yet exist - and excitement about building the ones that will\n\nNice to have\n2+ years in investment banking, consulting, or other professional services\n\n2+ years in operations or a customer-facing role at high-growth B2B early stage SaaS startup\n\nExperience with CRM, sales engagement, or revenue operations tools\n\nExperience with support tooling and workflows (e.g., Pylon, Zendesk, Intercom)\n\nExperience working directly with product and engineering teams on feature launches or migrations","description_format":"text","description_chars":3866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Sales Enablement"],"lifecycle":[{"event":"open","at":"2026-09-06T06:29:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.346,"p_room":0.28,"age_days":72,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/monaco-client-operations","json_url":"https://alion.io/job/monaco-client-operations.json","meta":{"generated_at":"2026-11-01T12:03:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19526},"rest":"https://alion.io/mcp/rest/get_company?id=19526"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonaco-client-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonaco-client-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonaco-client-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monaco-client-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonaco-client-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":433269}},{"tool":"search_jobs","arguments":{"company":"monaco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":433269},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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