{"id":2944302,"url":"https://alion.io/job/monarch-remote-support-professional","title":"Remote Support Professional","company":{"id":3255079,"name":"Monarch","domain":"monarchnc.org","url":"https://alion.io/company/monarchnc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albemarle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T18:20:42Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T07:01:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Scheduled Weekly Hours:\n40Schedule:\nSaturday (12:00 am - 7:00 am) & Sunday-Tuesday (8:00 pm - 7:00 am)Pay Range Minimum:\n$17.00Education We're Looking for:\nHigh School Diploma (Required)Certifications We're Looking For:\nDrivers License (Valid) - USAExperience We're Looking For:\nExperience in navigating any of the child and family -serving systems and teaching the family members who are involved | RequiredJob Description Summary:\nThe primary responsibility of the Remote Support Professional (RSP) is to provide remote support services to individuals through active monitoring, targeted supports, and emergency response. The RSP monitors individuals to facilitate an environment to promote greater independence.What You'll Do:\nDirect Support\nMonitors persons served and provide support in areas related to health, medication, safety and daily living. Empowers persons served to make independent decisions.\nResponds to emergency request from persons served an as needed escalates to dispatching of in person back-up staffing. Notifies and coordinates with emergency services when required.\nTroubleshoots technology issues with remote support systems in the homes.\nProvides ongoing training and technology support to persons served to engage the individuals to utilize in-home devices.\nMonitors wearable devices when individuals are away from their home, provide intervention and assistance as needed.\nProvide in-service training and consultation to person’s served and parents on technology, including the use of remote support systems.\nProvide remote support to individuals remotely as assigned.\nEngagement\nInteracts with the person served with high attention to engagement.\nPromotes an inclusive environment which fosters respect and dignity within individual’s cultural context.\nRespects the role of family members and/or guardians in planning and providing services.\nOperations and Compliance \nEnsures compliance with all laws, safety rules, and policies and procedures.\nDemonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.\nEnsures timely and accurate documentation of services.\nParticipates in and attends various meetings and trainings as required.\nPerforms other duties as assigned.\nWork Environment\nWill work within the remote support center with varied environments and in a variety of locations in the community\nThis job routinely uses technology that is equipped to assist residents of the home in activities of daily living.\nThis job routinely uses standard office equipment such as computers, phones, IPADs, laptops, etc\nFrequent contact and interaction with people receiving services, family, and employees\nThe noise level in the work environment is usually moderate\nMaintain trainings as required and requested\nDemonstrate knowledge of emergency procedures and assist in crisis situations\nDemonstrate knowledge of and comply with all agency policies and procedures\nComplete all other relevant responsibilities assigned by the supervisor\nDriving and travel may be required\nBenefits:\nWe offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package-and what matters most to you-during the interview process.\nMake a Difference in Someone’s Life!\nAt Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.\nYou Belong at Monarch Healthcare\nYou deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.\nMonarch Healthcare is an Equal Opportunity Employer\nMonarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.\nMonarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact  or call (704) 986-1550.\nThis job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.\nDepartment:\nLTSS - Para Professional","description_format":"text","description_chars":5586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychotherapy & Counseling","Psychiatric Care","Addiction Treatment","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-20T18:20:42Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":1,"age_days":4,"expected_fill_days":13,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/monarch-remote-support-professional","json_url":"https://alion.io/job/monarch-remote-support-professional.json","meta":{"generated_at":"2026-10-25T09:21:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3255079},"rest":"https://alion.io/mcp/rest/get_company?id=3255079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmonarch-remote-support-professional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmonarch-remote-support-professional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmonarch-remote-support-professional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/monarch-remote-support-professional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmonarch-remote-support-professional"}]}