{"id":649465,"url":"https://alion.io/job/monday-com-professional-services-team-manager-implementation-consulting","title":"Professional Services Team Manager - Implementation Consulting","company":{"id":2215,"name":"monday.com","domain":"monday.com","url":"https://alion.io/company/monday-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Monday.com","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-07-31T06:30:26Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-09-30T21:25:48Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Aboutmonday.com\nmonday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organisations work and outpace their competition.\nAbout the group / About the team\nmonday.com 's team is growing and we are looking for a Professional Services Team Manager to join our team in London! In this role, you will lead and grow a team of Implementation Consultants responsible for implementing the monday.com 's AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.\nAbout the role:\nEnsure the high-quality, on-time delivery of high volumes of projects of varying length and complexity\n\nAdvise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch\n\nPartner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.\n\nServe as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.\n\nIdentify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.\n\nDrive the strategy to onboard, enable, and expand usage and revenue with customers.\n\nMaintain accountability for team operations and the KPIs used to measure the team’s success\n\nRecruit, hire and train new team members.\n\nBuild programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale\n\nRequirements:\n5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms\n\n3-5+ years of people management experience\n\nExtensive experience with project management, CRM, service desk, and/or collaborative work management software\n\nExperience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects\n\nFamiliarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions\n\nAbility to successfully navigate complex organisational structures (internal and external)\n\nComfortable transforming department strategy into tactical initiatives and executing on them\n\nProcess-focused and metrics-driven (desire to instil a process that can scale)\n\nExperience estimating delivery effort and creating Statements of Work\n\nHighly effective communication and interpersonal skills\n\nAn amazing team player who can collaborate with multiple internal and external stakeholders.","description_format":"text","description_chars":3159,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software","Low-Code & No-Code Platforms"],"lifecycle":[{"event":"open","at":"2026-09-10T20:22:39Z"}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.627,"p_room":0.36,"age_days":60,"expected_fill_days":33,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/monday-com-professional-services-team-manager-implementation-consulting","json_url":"https://alion.io/job/monday-com-professional-services-team-manager-implementation-consulting.json","meta":{"generated_at":"2026-10-01T02:48:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2176,"day_limit":5000,"remaining_today":2824,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}