{"id":4259224,"url":"https://alion.io/job/mondelez-international-platform-engineer-2","title":"Platform Engineer","company":{"id":13897,"name":"Mondelez International","domain":"mondelezinternational.com","url":"https://alion.io/company/mondelezinternational","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":140,"ghost_share":0,"stale_share":0.636,"repost_share":0.007,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-13T14:35:45Z","employer_posted_date":null,"last_verified_at":"2026-11-13T14:35:45Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\n\nYou provide software and application expertise and analysis to support implementation of the strategy and the solution.\n\nHow you will contribute:\nYou will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy.\nRecommend steps to optimize investments and benefits and to mitigate risks for a specific application.\nIdentify suppliers, evaluate them, onboard new vendors, and oversee them.\nWork with project resources to provide design collateral and to configure software components that are aligned with security policy and governance.\nEnsure adherence to configuration standards and processes, and share your knowledge of the technology with relevant stakeholders.\n\nWhat you will bring:\nWorking with multiple vendors and encouraging collaboration for a specific software or application\nWorking on complex projects\nStakeholder management and influencing skills\nService delivery, support and excellence\nProject management\nWorking in a global IT function with regional or global responsibilities in an environment similar to Mondelez International\nWorking with IT outsourcing providers using frameworks such as the IT Infrastructure Library\nWorking with internal and external teams and leading when necessary\n\nWhat you need to know about this position:\n\nThe ServiceNow Solution Architect will be responsible for the enterprise-wide technical architecture, platform capabilities, and will drive standardization and best practices across the ServiceNow ecosystem. This role serves as the technical subject matter expert, providing guidance in platform development and advising on configurations and development standards.\n\nYou oversee the lifecycle of diverse, interdependent, cross-functional, multiple projects through a set of practices and a release plan. This includes disparate scope, resource dependencies, cross-project alignment, deployment planning, release execution, and transparent reporting of release results.\n\nWhat extra ingredients you will bring:\nDefine and drive successful solution architecture strategy and standards\nLead engagements as the Subject Matter Expert (SME) on ServiceNow\nEstablish and manage technical governance processes for development and admin teams\nProvide technical evaluation of demands for new applications and changes to existing applications\nProvide technical best practices, standards, and design support for complex projects and integrations\nDefine solutions across the platform that align to out-of-the-box capabilities\nWork with internal and external stakeholders, analyzing business needs and defining technical solutions\nProvide architectural controls and security requirements to ensure the correct technical solutions are leveraged in the delivery of business solutions\nParticipate in the delivery of ServiceNow-based projects, liaising with appropriate business stakeholders and vendor partners, providing support and guidance to development teams during analysis, development, and testing processes\nCreate and maintain detailed view of existing architecture\nContribute to the creation of product and capability roadmaps\nIdentify opportunities to continuously leverage the ServiceNow platform\nIdentify areas of process improvement (efficiency and effectiveness) and recommend solutions detailing pros, cons, and risks\nEvaluate emerging technologies, industry, and market trends to assist in project development and/or operational support activities\nReview HLDs/LLDs to ensure solutions are aligned to best practice and that cross-platform impacts/considerations are addressed\nEnsure appropriate cross-platform governance between tenants\nAccountable for ensuring ownership of foundation data (shared)\n\nEducation / Certifications:\nBachelor's degree preferred\n7+ years of ServiceNow platform experience with an in-depth understanding of ServiceNow architecture, including scripting, platform configuration, design, and deployment\nExperience with integrations, e.g., REST, SOAP, Integration Hub, and Store Apps\nExperience with CMDB health, process, governance, and integration with other ITSM modules in ServiceNow\nExperience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects\nProficient and knowledgeable of ServiceNow's Discovery platform\nProficient and knowledgeable of ServiceNow's Common Service Model and Service Mapping techniques\nProficient and knowledgeable of ServiceNow's HRSD and App Engine\nProficient and knowledgeable of ServiceNow's IRM and Security Operations\nITIL v3/v4\nServiceNow Certified Administrator/Developer\n\nJob specific requirements:\nCollaborates - Builds partnerships and works collaboratively with others to meet shared objectives\nDrives Results - Consistently achieves results, even under tough circumstances\nCultivates Innovation - Creates new and better ways for the organization to be successful\nManages Complexity - Makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems\nStrategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies\nTechnical Acumen - Demonstrates deep technical expertise and applies it to drive business outcomes\nOperational Excellence & Continuous Improvement - Drives efficiency and effectiveness in processes and systems\n\nAdditional Skills (Preferred):\nStrong organizational skills and the ability to multitask\nAbility to set priorities and follow a timeline\nExcellent communication and stakeholder management skills\nExperience working in global, cross-functional team\nSkills\nArchitect, Architecture, ITIL, ServiceNow","description_format":"text","description_chars":5781,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Snack Food","Confectionery"],"lifecycle":[{"event":"open","at":"2026-11-13T14:35:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early","comp:brand"],"computed_at":"2026-11-13T16:58:25Z"},"pay":null,"html_url":"https://alion.io/job/mondelez-international-platform-engineer-2","json_url":"https://alion.io/job/mondelez-international-platform-engineer-2.json","meta":{"generated_at":"2026-11-13T16:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13897},"rest":"https://alion.io/mcp/rest/get_company?id=13897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmondelez-international-platform-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmondelez-international-platform-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmondelez-international-platform-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mondelez-international-platform-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmondelez-international-platform-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4259224}},{"tool":"search_jobs","arguments":{"company":"mondelezinternational.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4259224},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}