{"id":3050355,"url":"https://alion.io/job/mondelez-international-technical-analyst-operations-delivery","title":"Technical Analyst – Operations Delivery","company":{"id":13897,"name":"Mondelez International","domain":"mondelezinternational.com","url":"https://alion.io/company/mondelezinternational","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":114,"ghost_share":0,"stale_share":0.772,"repost_share":0.009,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Manila, Philippines"],"countries":["IN","PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-31T03:34:49Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Description\nAre You Ready to Make It Happen at Mondelēz International?\nJoin our Mission to Lead the Future of Snacking. Make It Matter.\nYou are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.\nHow you will contribute\nYou will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.\nWhat you will bring\nA desire to drive your future and accelerate your career. You will bring experience and knowledge in:\nYour specific process area\nWorking in a shared service organization\nBeing a good team player and influencing others\nProcess design and mapping, and business requirement gathering experience\nCommunicating effectively, applying interpersonal skills and taking initiative\nMore about this role\nWhat you need to know about this position: An execution-focused role supporting operations through triage, configuration, and defect resolution in TA systems.\nKey Responsibilities :\nHandle Tier 2/3 triage and capability support (Workday, Paradox, HiredScore, Phenom)\n\nConfigure and test defect fixes and low-complexitychange requests\n\nProvide access and user support\n\nSupport Impact assessment for System Releases\n\nProduce testing evidence for releases and configurations\n\nMaintain configuration workbooks and supporting documentation, and conduct impact analysis for system changes to identifyeffects on downstream systems and across integrated platforms\n\nJob specific requirements:\nProven experience supporting HR systems or IT operations, with the ability to independently manage Tier 2/3 support activities and contribute to system configuration and defect resolution\n\nHands-on experience with:\n\nTicketing tools (ServiceNow, Jira)\n\nBasic configuration in HR tools (WD, Paradox)\n\nExposure to:\n\nUser support / helpdesk\n\nIncident and defect management\n\nExperience working with stakeholders or vendors\n\nStrong problem-solving and case management skills\n\nGood communicationand stakeholder coordination\n\nNo Relocation support availableBusiness Unit Summary\nAt Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.\nWe have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.\nOur 80,000 makers and bakers are located in more than 80 countriesand we sell our products in over 150 countriesaround the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.\nMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nJob Type\nRegularService Operations (Delivery)Global Business Services","description_format":"text","description_chars":3963,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Snack Food","Confectionery"],"lifecycle":[{"event":"open","at":"2026-10-22T02:14:13Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.55,"age_days":26,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/mondelez-international-technical-analyst-operations-delivery","json_url":"https://alion.io/job/mondelez-international-technical-analyst-operations-delivery.json","meta":{"generated_at":"2026-10-31T14:45:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13897},"rest":"https://alion.io/mcp/rest/get_company?id=13897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmondelez-international-technical-analyst-operations-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmondelez-international-technical-analyst-operations-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmondelez-international-technical-analyst-operations-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mondelez-international-technical-analyst-operations-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmondelez-international-technical-analyst-operations-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3050355}},{"tool":"search_jobs","arguments":{"company":"mondelezinternational.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3050355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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